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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Employee and Manager, Sylvia were very rude and disrespectful. I remained calmed and attempted to redirect the energy into a more positive interaction, the manager continued to cut me off and over talk me. Horrible experience
Business response:
Dear Antoinette, We sincerely apologize for the negative experience you had with our staff. It is disheartening to hear about the rude and disrespectful behavior you encountered. This is not reflective of the service we strive to provide. We will address this issue internally to ensure better interactions in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Only room left when I got there and it was from from the best. Mold on carpet. Sheets weren't cleaned. Bathroom toilet was leaking. Bathtub was backed up.
Business response:
Dear Frantz, We sincerely apologize for the subpar conditions you encountered during your stay. Your experience does not meet the standards we strive to uphold for our guests. Please know that we take your feedback seriously, and we will share these issues appropriately with our housekeeping and maintenance teams to prevent such occurrences in the future. Your comfort and satisfaction are of utmost importance to us, and we regret falling short of your expectations. We hope you will give us another opportunity to provide you ... read more
The hotel itself was not bad. However, the staff at the front desk are NASTY! I would NEVER stay in another extended stay due to the attitude and rudeness of the staff at this hotel!
Business response:
Dear Jeff, We are sorry for your experience with our front desk associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hos... read more
Didn’t get exactly what I paid for. I booked for a two queens size bed but got only one with a terrible sofa bed.
Business response:
Dear Ayesha, Thank you for choosing our hotel during your recent visit to the area. Please accept our sincere apologies for not meeting your expectations regarding the requested room and the noise issues you experienced. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to bet... read more
Nasty service when Walked In
Business response:
Dear Andrew, We apologize if you had a less-than-satisfactory experience during check-in. Providing friendly and efficient service is our priority. Your feedback is essential, and we'll address any concerns raised. We appreciate your input and hope you consider staying with us again, allowing us to offer an improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Rundown, noisy, barking, screaming all night long. Would not stay here every again. Staff at check in was very friendly.
Business response:
Dear Stephen, Thank you for choosing us. We apologize for the issues you encountered in your room. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you have a comfortable night's sleep. Please never hesitate to connect with them. Conversely, you were pleased with our fantastic staff, which is positive. We ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.