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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is suspect and deceitful This hotel is ran by bad management. I was charged multiple fees and the manager and staff is very deceptive! The room was worn down, the oven and stove didn’t work and it was very dirty! You get what you pay for! The location is why this property is still In business! This low frills hotel is a waste of money!
Business response:
Dear yvette, We’re sorry to hear that your stay did not meet expectations. We strive to provide a clean and comfortable environment for all guests, and we regret any inconvenience you experienced. Your concerns regarding cleanliness, room conditions, and charges have been noted, and we will address them with our team to improve future stays. We appreciate your input and hope you’ll give us another chance to provide a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
Our initial room had 3 roaches walking on the kitchen counter. We then were given the room across the hall. That room had a very pungent smell which was a mix of bleach, fabuloso, weed and a basement. And Everytime we left and came back, the smell seemed to get worse. The oven cut off as it was cooking our frozen pizza. So that was wasted. And at night in the parking lot, it's crawling with shady people and I've witnessed drug dealing and prostitutes looking for Johns. Overall, it was the worst motel we've ever been in. Staf... read more
Business response:
Dear Terri,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Very unpleasant experience. Reached the property after 3pm. The hotel front desk told me to wait for the room to be cleaned up and it took them 30 minutes to get ready. The front desk folks weren't nice and no apologies for being late to give me the room. The rooms lights were so dim and looked so dark. We were planning to stay overnight and leave next day morning but it didn't feel good, so we checked out same day around 6:30pm. I wouldn't go to this place again.
Business response:
Dear Ravikumar, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. It’s concerning to hear about the delays in room readiness and the service you received at the front desk. Your comments about the lighting in the room will be addressed with our team to improve the ambiance. We strive to provide a comfortable experience, and we regret that we fell short. We appreciate your input and hope you’ll consider giving us another chance. Sincerely,Hotel Management
I came down so that I could attend an evening wedding. The first negative…They charge you $150 as soon as you arrive for incidentals. This money will be returned to you in 3 to 5 business days. The first room I was given had no sheets on the bed, a housekeeping cart in the room and no housekeeper! The front desk attendant was apologetic and issued me a new key to another room. The second room smelled very strongly of cat urine. This property allows pets but unfortunately the rooms are carpeted. I grabbed my belongings and le... read more
Business response:
Dear Cadesha,Thank you for taking the time to share your experience. We deeply regret the inconveniences you encountered during your stay, particularly with the initial room condition and the odor in the second room. The deposit charge you mentioned does take a few business days to process, and we appreciate your understanding regarding that policy. We are committed to enhancing our services and prioritizing cleanliness and maintenance standards. Your feedback is invaluable, and we will look into your concerns to prevent sim... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.