Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Cadesha 

on Expedia

10 months ago

I came down so that I could attend an evening wedding. The first negative…They charge you $150 as soon as you arrive for incidentals. This money will be returned to you in 3 to 5 business days. The first room I was given had no sheets on the bed, a housekeeping cart in the room and no housekeeper! The front desk attendant was apologetic and issued me a new key to another room. The second room smelled very strongly of cat urine. This property allows pets but unfortunately the rooms are carpeted. I grabbed my belongings and le... read more

Leilani 

on Expedia

11 months ago

Not a good stay at ALL 

Amay 

on Expedia

11 months ago

Never staying there again 

Yusuf 

on Expedia

11 months ago

Breakfast was really just coffee and a muffin/bar. When we called we were told continental breakfast. Room had no carpet so didn’t feel good to walk on a cold surface. No water fountain to even fill water bottles. Had to purchase and the door wouldn’t open with key card. Mattress was probably old as it sagged a lot. No proper blanket. I see others also had that issue. We were so tired just slept with the sheets on the bed. Otherwise clean but just very basic. 

Jeffrey 

on Expedia

a year ago

Smoking smell in our room. Hallway reeked of stale food. Staff hard to locate. 

Anonymous 

on Expedia

a year ago

Bed bug bites and visible bed bugs on phone and bed. Reported it to staff, Linda, maintenance and manager on duty. 

Krisha 

on Expedia

a year ago

their service was horrible