This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in staff was so worried about telling me all thr rules and regulations about my 8lb service animal that she FORGOT TO MENTION THE CIGARETTE BURNS ON THE COUNTER IN THE NO SMOKING ROOM. THE RIPPED UP CURTAINS, THE BROKEN CHEST DRAWER, THE NOISY AIR CONDITIONER AND THE PLATE ON THE WALL IN THE BATHROOM THAT SHOULD'VE BEEN REPLACED WITH A BLANK COVERPLATE...
Business response:
Dear Guest, We are truly sorry to hear about your experience and understand how frustrating it must have been to encounter these issues in your room. While our team aims to communicate important policies clearly, it’s equally important that the room's condition reflects the comfort and quality our guests expect. We regret that this was not your experience. We also apologize for the inconveniences caused by the maintenance concerns you noted. Your feedback is being taken seriously as we work to ensure better attention to deta... read more
It seemed like most occupants lived at the hotel. Heard a fair amount of yelling, people crying in the elevator, and on the first night someone was sleeping in the lobby. Room was mostly clean, seen a few dark hairs in the bathroom. Bed was clean but pretty firm.
Business response:
Dear Brandon, Thank you for taking the time to share your thoughts about your recent visit. We are pleased to know certain aspects of your stay met expectations, though we regret that other experiences detracted from your overall comfort. Your comments are important and will be reviewed with our team to ensure a more peaceful and pleasant environment for all guests. We hope you will consider returning in the future to experience the improvements firsthand. Sincerely, Hotel Management
Room smells bad.
Not coming back
There was no kitchen utensils or anything. You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.
Business response:
Dear Vidia, We apologize for the inconvenience you experienced regarding the lack of kitchen utensils and bedding for your party. Our kitchenware is available upon request to ensure items are clean and ready for each guest, but we understand this may have caused frustration. Your comments have been shared with our team to improve communication and service delivery. We appreciate you choosing to stay with us and hope to provide a more seamless experience next time. Sincerely, Hotel Management
DO NOT STAY AT THIS PROPERTY. It is not a smoke free facility. Room 306 was filled with cigarette smoke residue. When i walked in, it was so bad, I could taste it. The carpet and furniture were filled with cigarette burns. The bedding and curtains were dirty. The front desk clerk was rude and told me there was nothing she could do about it because it is a smoke free facility. I have asthma and cannot be near cigarette smoke or residue. I stayed in room for a 1/2 hour, had an asthma attack and left. My clothes wreaked of ciga... read more
Business response:
Dear Dawn, We deeply regret the experience you had and sincerely apologize for the smoke odor, cleanliness concerns, and lack of support at the front desk. Your health and comfort are extremely important to us, and this situation falls far below our standards. We are addressing this matter with urgency, including retraining staff and inspecting the room thoroughly. Your comments are invaluable, and we hope for the opportunity to make things right in your future stays. Sincerely, Hotel Management
The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.
Business response:
Dear Lacey, We apologize for the inconvenience caused by the lack of extra pillows and blankets during your stay. While we are an extended stay hotel, we understand the importance of providing adequate comfort for families and guests traveling together. Your comments have been shared with our team to ensure we better accommodate future requests and clearly communicate available amenities. We appreciate you bringing this to our attention and hope to serve you better next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,401 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.