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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled as you soon you walked in. Random people who lived there that seemed unwell who creepily talked to us. The room smelled. The fridge was rusted and not cold. There were oil stains on the cabinets. No dishware but we had a kitchen. We couldn’t get new towels unless we waited for our old towels to be washed. Didn’t have a stock of toilet paper and had to get more. Dirty. Gross. Would never recommend.
Business response:
Dear Tabitha, Thank you for sharing your experience. We sincerely apologize for the unpleasant odors, cleanliness issues, and lack of amenities you encountered during your stay. We understand how these factors impacted your comfort and are taking immediate steps to improve our housekeeping, maintenance, and inventory management. Guest safety and satisfaction are our top priorities. Your feedback helps us identify areas needing urgent attention. We appreciate your honesty and hope to offer you a much better experience in the ... read more
was not there.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We regret that your experience did not meet expectations and appreciate your feedback. Our goal is to provide a comfortable and welcoming environment for all who stay with us. We hope you might consider giving us another opportunity in the future to offer a stay that truly reflects the quality and care we strive to deliver. Your insights are important as we continually work to enhance the guest experience. Sincerely, Hotel Management
The hallways and rooms had a bad smell. Gatbage on hallways. Kitchen is room had nothing! No soap/shampoo in the bathroom. Breakfast wasn't really Breakfast just granola bars available.
Business response:
Dear Guest, Thank you for sharing your experience. We appreciate your kind words and sincerely apologize for the concerns you encountered during your stay. Ensuring a comfortable and pleasant environment is very important to us, and we regret that some aspects fell short of your expectations. Your feedback is valuable as we strive to improve our services. We hope you will consider staying with us again in the future so we can provide a more enjoyable visit that better reflects our standards. Sincerely, Hotel Management
First bad experience at an extended stay Did not have the accommodations I paid for and refused to give me assistance. First time I’ve ever had an issue at an extended stay brand.
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations and that the accommodations you reserved were not provided as expected. It’s disappointing to hear that you did not receive the assistance you deserved, and we apologize for the inconvenience caused. Your experience is not reflective of the standards we strive for, and we are addressing this with our team to ensure it doesn’t happen again. We value your loyalty and hope to welcome you back. Sincerely, Hotel Management
Dirty surfaces and false fire alarm I checked in around 3:45 after 1/2hr wait for the front desk lady to appear then we went to the room it wasn’t clean I used clorex and cleaned the surfaces and at least they replaced corroded microwave and the broken chair. Then 4:30 I am done cleaning my son doing assignment due tonight and we had to leave the room due to fire alarm
Business response:
Dear Guest, We sincerely apologize for the wait at check-in, the condition of your room, and the disruption caused by the false fire alarm. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure better preparedness and cleanliness. We’re glad the microwave and chair were replaced promptly and regret the inconvenience caused during your son’s assignment. Your input is truly appreciated. We look forward to making your next stay even better. Sincerely, Hotel Management
I booked a double bed for this location on Expedia but when I checked in there was none available. So I had no choice but to take the one bed with a pull out couch. Not only was the pullout couch uncomfortable but felt like I was laying on just metal. And the tv was going in and out the entire day. Melba at the front desk switched the tv out once but never showed back up when I called again about it going back out. By then I just wanted a refund and to switch to the Cherryhill location. Expedia had no problem refunding me bu... read more
Business response:
Dear Guest, Thank you for choosing our hotel for your recent visit to the area. We would like to extend our sincere apologies for the inconvenience of not receiving the room you booked and we understand your disappointment regarding the uncomfortable pull-out bed and issues with the television. While we strive to accommodate all guest requests, there are instances when the desired room is already occupied or unavailable. We also regret to learn that the service provided at the front desk did not meet the high standards that ... read more
This place really needs refurbishing. The carpet in my suite was in a terrible state, with holes in some places, and all the furniture was very tired and scuffed. The property details say that there is a hairdryer provided and there is not - I asked at the front desk if I could have one, and they said they didn’t provide hairdryers any more. Staff were pleasant enough. The laundry facilities worked well. Breakfast didn’t appeal to me. I had to report a screaming row that went on in a nearby room. It just added to the feeling... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the condition of the carpet, furniture, and the absence of a hairdryer. We are currently in the process of planning improvements to enhance our accommodations. We also regret the disturbance you experienced and appreciate you bringing it to our attention. We value your feedback and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
Horrible! Poor management! Very dirty and crooks
Business response:
Dear yvette, We sincerely apologize for the issues you encountered during your stay. Cleanliness and customer service are top priorities for us, and we regret that we fell short of your expectations. We take your comments seriously and are addressing the management and cleanliness concerns immediately. Please know that we are committed to improving and providing a better experience for all of our guests. We would love to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.