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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay at ALL
Business response:
Dear Leilani,Thank you for sharing your feedback. We are genuinely sorry that your stay did not meet your expectations. We strive to provide a positive experience for all our guests, and we regret that we fell short in your case. Your comments are important to us, and we will review them to address any issues and improve our services. We hope you might consider giving us another chance to offer you a much-improved stay in the future.Sincerely,Hotel Management
Never staying there again
Business response:
Dear Amay,We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you encountered to prevent future occurrences. We apologize for any inconvenience and hope you might reconsider staying with us in the future for an improved experience.Sincerely,Hotel Management
Breakfast was really just coffee and a muffin/bar. When we called we were told continental breakfast. Room had no carpet so didn’t feel good to walk on a cold surface. No water fountain to even fill water bottles. Had to purchase and the door wouldn’t open with key card. Mattress was probably old as it sagged a lot. No proper blanket. I see others also had that issue. We were so tired just slept with the sheets on the bed. Otherwise clean but just very basic.
Business response:
Dear Yusuf, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the breakfast options, room conditions, and the issues with the key card and mattress. We understand how these aspects affected your stay and are addressing them with our team to enhance our offerings and facilities. Your comments help us identify areas for improvement, and we appreciate your insights. We hope you will consider staying with us again, allowing us the opportunity to provide a more comfortable and enjoyable ... read more
Smoking smell in our room. Hallway reeked of stale food. Staff hard to locate.
Business response:
Dear Jeffrey, Thank you for your feedback. We apologize for the unpleasant odors in your room and hallway, as well as the difficulty in locating our staff. This is not the experience we aim to provide, and we are addressing these issues promptly. Your comments are invaluable in helping us improve our services. We hope you will consider staying with us again for a more pleasant experience in the future.Sincerely,Hotel Management
Bed bug bites and visible bed bugs on phone and bed. Reported it to staff, Linda, maintenance and manager on duty.
Business response:
Dear Guest, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
their service was horrible
Business response:
Dear Krisha, We apologize for the negative experience you had with our service. Providing excellent service is our top priority, and it is clear we fell short during your stay. Your feedback is invaluable, and we will share this with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
My room was dirty. They charged a damage fee to my credit card that was my first indication it wasn't a good choice. Dogs barking all night long. I looked out of my window in the morning and two people were sleeping in their car in the parking lot. The free breakfast was either wrapped muffins or Nutri gran bars. Caffeinated coffee and tea only, no decaf. Overall, an awful experience. People at the front desk were acceptable.
Business response:
DearMary, Thank you for your detailed feedback. We sincerely apologize for the cleanliness issues, noise disturbances, and limited breakfast options you experienced during your stay. The damage fee is standard practice, but we regret any inconvenience it may have caused. Your observations about the parking lot and breakfast offerings are noted, and we will address these concerns to improve our services. We appreciate your acknowledgment of our front desk staff and hope to offer a better experience in the future.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.