Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Mary Ann 

on Expedia

a year ago

My room was dirty. They charged a damage fee to my credit card that was my first indication it wasn't a good choice. Dogs barking all night long. I looked out of my window in the morning and two people were sleeping in their car in the parking lot. The free breakfast was either wrapped muffins or Nutri gran bars. Caffeinated coffee and tea only, no decaf. Overall, an awful experience. People at the front desk were acceptable. 

Antoinette 

on Expedia

a year ago

Employee and Manager, Sylvia were very rude and disrespectful. I remained calmed and attempted to redirect the energy into a more positive interaction, the manager continued to cut me off and over talk me. Horrible experience 

Frantz 

on Expedia

a year ago

Only room left when I got there and it was from from the best. Mold on carpet. Sheets weren't cleaned. Bathroom toilet was leaking. Bathtub was backed up. 

Jeff 

on Expedia

a year ago

The hotel itself was not bad. However, the staff at the front desk are NASTY! I would NEVER stay in another extended stay due to the attitude and rudeness of the staff at this hotel! 

Ayesha 

on Expedia

a year ago

Didn’t get exactly what I paid for. I booked for a two queens size bed but got only one with a terrible sofa bed. 

Andrew 

on Expedia

a year ago

Nasty service when Walked In