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Extended Stay America - Philadelphia - Plymouth Meeting - West
- Hotels
- Plymouth Meeting, PA
About this business
Location details
101 Lee Drive, Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff here were very very nice and apologetic for the inconvenience. However when getting into our room we noticed the bathroom light was not working when we turned it on it clicked right off, we notified front desk and they offered to switch our room but my son would have to squeeze on a smaller bed with myself and my boyfriend. So we chose to stay and she would send someone up to fix it. It was never done, so for the first 2 nights we had to rig the light to stay on. Then after coming back inside from being out all day... read more
Business response:
Dear Annie, Thank you for choosing us. It is glad that you had an overall pleasant stay. However, we're sorry for any inconvenience caused by us missing some issues in your room's preparation. We have discussed this with our housekeeping and maintenance team, and steps are being taken to ensure this is not repeated. On the other hand, we are happy to know you loved our staff and appreciated their efforts. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Room 228 shower needed to be better cleaned. Long black hair in shower and bottom corner of shower was filthy . Carpet tiles on 2nd floor were filthy.
Business response:
Dear Steven, We are sorry that we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assuran... read more
Nice and safe
Business response:
Dear Phenix, It was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your lovely feedback. We look forward to hosting you again soon.Sincerely,Hotel Management
I could not take a shower- there was no water pressure. I checked out and went to a different extended stay.
Business response:
Dear Therese, Thank you for the specific feedback. Our maintenance team ensures everything works correctly in each suite; we are sorry to learn about your experience. We have shared your review appropriately so we can look into this further. Once more, we apologize for any inconvenience and look forward to having you back with us. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Plymouth Meeting - West
How is Extended Stay America - Philadelphia - Plymouth Meeting - West rated?
Extended Stay America - Philadelphia - Plymouth Meeting - West has a 3.1 star rating with 1,537 reviews.
When is Extended Stay America - Philadelphia - Plymouth Meeting - West open?
Extended Stay America - Philadelphia - Plymouth Meeting - West is open now. It will close tomorrow at 12:00 a.m.