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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick stay The room smelled like a smoker had been there for awhile.
Business response:
Dear John, Thank you for choosing us and for sharing your review. We apologize for the unpleasant odor you encountered during your stay. Some of our hotels are designated as non-smoking, and we take great care to enforce this policy. We're sorry that this was not the case during your visit. Your feedback is important to us, and we will share your comments with our housekeeping team to ensure thorough cleaning before assigning our guest to their suite. Thank you for bringing this to our attention, and we hope to have the oppo... read more
We had 3 rooms. They were spacious and well appointed. Our bathroom shower did not work. That was the only glitch. Would stay here again.
For the most part, our stay was good. Restroom could have been a little cleaner (dirt stains in the sink, toilet moved when flushing). Rest of the room was clean. Was a bit miffed as to why you would put handicapped rooms at the end of the hall? Makes for a long walk for those using a wheelchair, cane, or walker. Twice during our stay we went for breakfast at 630ish and the coffee was empty and no one at the front desk for breakfast food. We would probably stay again as we believe in giving second chances. Hopefully next tim... read more
Business response:
Dear Arturo, Thank you for your detailed feedback, and we're glad to hear that most aspects of your stay at Extended Stay America were satisfactory. We apologize for the cleanliness issues in the restroom and the inconvenience of the room placement. Your concerns have been noted, and we'll address them promptly to improve future experiences. Additionally, we apologize for the breakfast service lapses you encountered and will ensure better staffing and replenishment during peak hours. We appreciate your understanding and will... read more
Comfortable
Business response:
Dear Amado, Thank you for choosing Extended Stay America. We are absolutely thrilled to receive your thoughtful review and to learn you found our hotel to be so comfortable. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management
So so The building a room is a bit run down. The bathroom appeared to be dirty. The elevator was not working either.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,731 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.