Extended Stay America - Phoenix - Airport

Business response:

Dear Ramone, We are grateful for your thoughts as they help us continually improve. We regret that your experience fell short of your expectations. We strive to offer a comfortable stay with thoughtful amenities and a satisfying breakfast. Your comments will be reviewed with our team to understand how we can enhance our offerings moving forward. We hope you'll consider staying with us again, as we'd love the opportunity to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Kurt, Thank you for choosing to stay with us. We sincerely appreciate your feedback regarding the convenience of our location near the airport. However, we strive to exceed our guests' expectations and are genuinely sorry for any aspects of your experience that did not meet your expectations. Your comments are valuable to us, and we will ensure that they are communicated to the relevant team members as we continuously work to enhance our guests' experiences. Thank you once again for your patronage. We look forward to th... read more

Business response:

Dear Michael, We are pleased that everything went well during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Gloria, Thank you for choosing to stay with us. We recognize the importance of starting your day with a good breakfast, and we sincerely apologize that your experience did not align with your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management