Extended Stay America - Phoenix - Airport

Business response:

I am so sorry that we did not exceed your expectations. Thanks for staying with us at the Extended Stay America Phoenix Airport. 

Business response:

I am sorry that we did not meet your expectations. What could we have done to earn a higher score? 

Business response:

Thank you for being our guest. We are happy to know you liked our ideal location as well as our amenities. However, we regret our room was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Renee, thank you for choosing Extended Stay America. Many of our guests take advantage of all we have to offer: spacious comfortable rooms, full-service amenities, modern accommodations, which makes it most convenient for short overnight visits. It is great to hear that we were able to meet and exceed your expectations. We hope that you will consider us once again whenever you are in Phoenix in the future. Sincerely, Hotel Management 

Business response:

John, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Thank you for your positive feedback. We look forward to your next stay at our hotel. Sincerely, Hotel Management 

Business response:

Thank you for the great review. I am glad that your stay with us was so satisfactory. Thanks for choosing the Extended Stay America Phoenix Airport. 

Business response:

Tom, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our location close to the airport. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

I am glad that we met most of your expectations. Thanks for choosing the Extended Stay America Phoenix Airport.