Extended Stay America - Phoenix - Airport

Business response:

I am sorry that your stay with us was not very satisfactory. What could we have done to make your stay more rewarding? 

Business response:

I am glad to see that we met most of your expectations. What could we have done better to get the highest mark? Thanks for staying with us at the Extended Stay American Phoenix Airport. 

Business response:

Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you were pleased with our front desk associates and that our location was ideal for you. However, we're sorry for the smoke smell you experienced in your room and for not being able to resolve the problem to your satisfaction. Please be assured that we have discussed your feedback with our the appropriate team in an effort to tackle such situations more diligently in the future. We also regret the inconvenience you had due to our housekeeping policy. Kindly note, being an ext... read more

Business response:

Jasmine, I am so glad that we met most of your expectations. Thanks so much for staying with us at the Extended Stay American Phoenix Airport. 

Business response:

Thank you for the excellent review of Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by our superb associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel and our outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your review, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Kathleen,thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your visit and our convenient location. We are also happy you loved our excellent property and outstanding service. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're sorry for your disappointment with the overall condition of our property and the odor you experienced while you were here. We have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. Also, your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our hotel. Hopefully, we will have the opportunity to make it up to you on ... read more