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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
That there was no restroom in lobby, I like staying at Extended Stay in the Phx area.
Business response:
It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. However, we regret any inconvenience caused. On behalf of everyone at Extended Stay America, we invite you to for another visit. Sincerely, Hotel Management
Everything was great my first time in Arizona, the staff was awesome
Business response:
It is good to read your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for recognizing Arizona. She is a true asset to our team, and we will be sure to share your compliments. Thank you once more for your feedback, and we look forward to seeing you again soon! Sincerely, Hotel Management
I don’t think I’ll ever rebook here The first week it was not so good. I had to ask for plates twice. I asked the woman at the front desk if she would send someone to fix the restroom as the toilet was clogged. She didn’t stop what she was doing to listen, and write things down. She kept doing changing coffee. Like if I was bothering her. When I come back to the hotel at night it had not been fixed. The manager did come up and fixed it. It was a simple fix really. It seems like this hotel is under construction from the insid... read more
Business response:
We apologize for your less than stellar stay. We are meeting with the front office team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Had to wait a long time at the desk to check in but the room was roomy and fully equipped. Good quiet location right off of I-10
Business response:
Leonard, thank you for selecting us. We are glad you liked your well-appointed room and that you had a relaxing stay with us. Your feedback is discussed with our front desk team to be more diligent going ahead. We hope you come back, as we hope you will give us a chance to provide you a better experience in the future. Sincerely, Hotel Management
The beds were comfortable and the room temp didn't need tinkering. We had to wait 15 minutes for someone to show up at the front desk. He was pleasant and apologized, but there was no "be right back" sign or bell to ring, so we had no idea how long we would.eait.and we we're.exhausted from a long drive. This was around 10 pm.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Solid One Nighter Was just passing through. Landed late in PHX and had an early flight out. Bed was fine. Service was fine. Lyft to and from airport was $7. No problems at all here.
Business response:
Darrell, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,732 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.