Extended Stay America - Phoenix - Airport - Tempe

Dennis 

on Expedia

11 years ago

Dirty walls. Stained carpet. Holes in carpet. Would not stay at one again. Expedia operates recommended this hotel as an equal to a La Quinta Inn. It was no way near equal. 

hkelly 

on Expedia

11 years ago

Horrible!! Will never stay there again! They ask you to check in after 3 knowing that it is too late to get a room somewhere else. We checked in at 4 and was told right off the bat that unfortunatly the room I PAYED for already had been given away. The Angels stay here and Stay America lets you pay for a room - and then upon arrival they tell you sorry it's been already booked by someone else, but here is the catch they offered me a room with 2 twin beds which was said to be the only room left. At this time I asked if There ... read more

Jane 

on Expedia

11 years ago

Disappointed I am so surprised that hotel next to the airport has no one at the desk at night, or even at 5 am! Just a post it note saying "no rooms". Which I know in fact there were rooms because I booked them online in the lobby because no one was there ! Coffee isn't made till 6 ISH...many of us work earlier...but we do have in room coffee makers...mine didn't have a carafe ...so I did get a new maker, but no filters...they. Kept telling me the coffee was in a filter, i kept insisting it wasn't... And it wasn't...couch wa... read more

pedro 

on Expedia

11 years ago

No volvere Sensacion de suciedad en cuarto 

coleen 

on Expedia

11 years ago

don't stay here This place is filthy, please don't take you kids here especially if they have asthma 

Justin 

on Expedia

11 years ago

Not impressed The hotel appeared dingy: The walls, carpet, bedding, towels and everything just looked dirty. The beddings and drapes had cigarette burn holes on them. The towels were clean (at least I assume) but dingy and you could see stains on them. The carpet looked old and dirty. I saw several dead bugs on the carpet in the room and throughout the halls. The a/c in the room didn't work properly either so we had to open the windows to cool the room off at night. And one of the bedside lamps did not work. 

Brian F. 

on Expedia

11 years ago

This room was cleaned before I arrived? There is no Dailey cleaning service so after the 4th day I had to go to the front desk for clean towels but they were unable to give me any because the laundry had not been done. The room was very dirty prior to my arrival and the walls need to be reprinted. Never anyone at the front desk to great guests because they were always in the back room. Will never stay at another extended stay America again, ever! 

Cindy 

on Expedia

11 years ago

Terrible I was very disappointed in the cleanliness and upkeep of my room. I had to call after hours front desk to come and give me a new comforter and blanket. There was fresh BLOOD on them. I never did receive a clean blanket due to none available. This is completely unacceptable to me. I have left a couple of messages for the hotel manager and STILL HAVE HAD NO RESPONSE! 

captain1010 

on Expedia

11 years ago

last minute stay arrived hotel, staff hospitable. room was stuffy and hot. staff did not tell us size of bed. full size bed in room. appliances were old and dirty.