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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sorely unimpressed and disappointed!! I was expecting the accomodations to be a lot cleaner than it was. The walls we're very grimy and overall cleanliness was subpar for the extended stay chain. I arrived and the first room wasn't even ready so I returned to front desk and was given another room which was very filthy (the walls were grimy) so I returned again to front desk and was given another room. Was told room was newly remodeled but was not impressed because the only thing that was remotely new was carpet! In the futur... read more
Business response:
Michael - Thank you for taking the time to tell us about your experience. The conditions in your room that you describe are unacceptable. Please accept our apologies. We will work with our housekeeping staff to ensure our rooms are always cleaned to our standards prior to our guest's arrival. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Avoid this place Terrible customer service, terrible looking rooms everything was damaged and dirty
You barely get what you pay for Outside looks ok, lobby is alright.....room was last updated in the 80's probably, carpets worn out with trash in the hard to vacuum areas, bathtub had black mold ring where 2 piece shower panels meet, Bathroom has scuffed linoleum. Hallway from elevator to room smells like heavy commercial chemical mix being used.
Business response:
Thank you for your recent review of your stay. I am so disappointed to read that your room had such severe cleanliness issues. Please accept my apology. As this hotel’s manager, I can assure you that I will be meeting with my housekeeping staff to review our cleanliness standards and inspection procedures to ensure that this does not happen again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next ... read more
Not all Extended Stays are created equal! We've stayed at the Extended Stay in Santa Rosa, CA - and absolutely loved it. Our expectations for the Tempe location fell way short however, as we realized that not all extended stays are created equal. The rooms at the Tempe location was run down and uncomfortable. Comparable to a motel 6. Bed was rock hard, no covers except for thin bed sheet. The kitchenware were all by-request only, and our request for extra pillows never arrived. The hotel staff was friendly enough. But we wi... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that we checked you into a room that was not up to standards. Please accept my apology. In response to your review, I will work with my staff to ensure that we are cleaning and inspecting our rooms to ensure that we meet standards. As well, I am sorry to read that our staff never provided you with the pillows you requested. I will meet with my team to ensure that we are fulfilling guest requests in a timely manner. Our team is committed to satisfying our gue... read more
They gave away my room, what reservation???? I arrived in Tempe at 8:30 pm Nov 8 and Extended Stay said there was no room for me and they made no attempt to find me another hotel....
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that we were not able to honor your reservation, and that my staff provided such poor service in finding you alternate accommodations. In response to your feedback, I will be meeting with my front desk staff to review our reservation procedures and our customer service standards to ensure that we are better able to assist guests in the future. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity ... read more
Don't stay here The hotel is poorly managed. The front desk and front of house staff don't have knowledge of the hotel or its surrounding area. They do not get back to your room requests in a timely manor, or at all without multiple requests. The hotel room is dirty, and they only provideroom service once a week!! Which may not even be during your stay. The hotel has an odor of old and dirty disgusting things. I was very unsatisfied with this hotel and my three day stay.
The worst nightmare ever! Looking at the room online was completely different than what my experience was. This was by far the worst experience of a motel ever! Oh my god. It smelled, my room was supposed to be a queen size bed, had 2 twins I guess or 2 full size, the stove didn't work. The walls were dirty, sheets stunk badly, smelled like rotten body odor, smelled like smoke. I ended up having to leave the motel 2 hours after checking in, it was so bad and had to go find a different place to stay. Worst motel ever!!!!
Business response:
Thank you for your recent review of your stay. I am so disappointed to read that your room did not match your reservation, and that it had an odor. I will be working directly with my housekeeping staff to review our cleanliness standards so that we can prevent future odors. As well, I have met with my entire staff to review our reservation and check-in procedures to ensure that your experience is not repeated. I also appreciate you letting us know that your stove wasn't working. I will have my maintenance team look into this... read more
It is nice to have the kitchen. Hotel needs to work on cleaning stairwells and changing mattress cover. They clean infrequently so hallways and stairwells need to be vacuumed. Need automatic air freshners in hallway to help deal with cooking odors.
Business response:
We appreciate the kind comments about the kitchen; however, we apologize that the hallways and stairwells were poorly maintained. To make sure this doesn't happen again, my staff is performing daily inspections of the hallways and stairwells. My housekeeping staff is also reviewing our procedures to emphasize bedding and to install air fresheners. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
horrible room coming from fellow maintenance guy Room was bad. Couldn't sleep paint chips yellow paint dings everywhere.. looked like a bad apartment turn
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.