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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ok stay Two fire alarms went off during my one night stay (someone had burned something in their kitchen that night, then in the morning, a kid pulled on the handle in the breakfast room. Also, blow dryer did not work and missing coffee packets in the kitchen.
Business response:
Thank you for your recent review of your stay. I’m so pleased to hear that you enjoyed our convenient location at a great value. Still, I apologize for the maintenance issues you experience d during your stay. I will meet with the staff to review our maintenance policies and guest protocol so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the f... read more
Dirty walls. Stained carpet. Holes in carpet. Would not stay at one again. Expedia operates recommended this hotel as an equal to a La Quinta Inn. It was no way near equal.
Horrible!! Will never stay there again! They ask you to check in after 3 knowing that it is too late to get a room somewhere else. We checked in at 4 and was told right off the bat that unfortunatly the room I PAYED for already had been given away. The Angels stay here and Stay America lets you pay for a room - and then upon arrival they tell you sorry it's been already booked by someone else, but here is the catch they offered me a room with 2 twin beds which was said to be the only room left. At this time I asked if There ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry that the room you booked was not available upon your arrival. Your comments were reviewed by our staff and we are taking the appropriate steps to ensure your experience is not repeated. Thank you for providing us with your feedback, as it will allow us to continue to improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Disappointed I am so surprised that hotel next to the airport has no one at the desk at night, or even at 5 am! Just a post it note saying "no rooms". Which I know in fact there were rooms because I booked them online in the lobby because no one was there ! Coffee isn't made till 6 ISH...many of us work earlier...but we do have in room coffee makers...mine didn't have a carafe ...so I did get a new maker, but no filters...they. Kept telling me the coffee was in a filter, i kept insisting it wasn't... And it wasn't...couch wa... read more
Business response:
Jane - Thank you for your recent review of your stay. I sincerely apologize that you were not informed about our grab-and-go breakfast hours which is available from 6:30am-9:30am. Still, we will keep your feedback in mind as we continue to make improvements to this feature. Also, I am very sorry for the issues you experienced with your room. I can assure you that your comments have been addressed with our staff and we are working to enhance our offerings. a Our team is committed to satisfying our guests, so we are very thank... read more
No volvere Sensacion de suciedad en cuarto
don't stay here This place is filthy, please don't take you kids here especially if they have asthma
Not impressed The hotel appeared dingy: The walls, carpet, bedding, towels and everything just looked dirty. The beddings and drapes had cigarette burn holes on them. The towels were clean (at least I assume) but dingy and you could see stains on them. The carpet looked old and dirty. I saw several dead bugs on the carpet in the room and throughout the halls. The a/c in the room didn't work properly either so we had to open the windows to cool the room off at night. And one of the bedside lamps did not work.
Business response:
Justin - Thank you for your recent review of your stay. I am very sorry that your room was unclean upon check-in and that your A/C did not work properly. In response, I discussed your comments with our housekeeping and maintenance staff. They are taking your comments very seriously and will be deep cleaning and making repairs in your room as needed. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
This room was cleaned before I arrived? There is no Dailey cleaning service so after the 4th day I had to go to the front desk for clean towels but they were unable to give me any because the laundry had not been done. The room was very dirty prior to my arrival and the walls need to be reprinted. Never anyone at the front desk to great guests because they were always in the back room. Will never stay at another extended stay America again, ever!
Business response:
Brian - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. I truly apologize that your room was unclean upon arrival and that we did not have clean linens upon request. As this hotel's manager, I can assure you that I am working with our staff to enhance our cleaning services so that these issues are not repeated. As well, I am reviewing our staff's responsibilities with the entire team so they are more... read more
Terrible I was very disappointed in the cleanliness and upkeep of my room. I had to call after hours front desk to come and give me a new comforter and blanket. There was fresh BLOOD on them. I never did receive a clean blanket due to none available. This is completely unacceptable to me. I have left a couple of messages for the hotel manager and STILL HAVE HAD NO RESPONSE!
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.