Extended Stay America - Phoenix - Airport - Tempe

Anonymous 

on Expedia

12 years ago

DisAppointment I made reservations online same day of stay and received confirmation via email. Upon arrival to hotel i did the front desk routine and was given a key, but as we got to room it was still occupied. Returned to front desk and was told no rooms are avaliable. We were directed to a different location about 5 miles away. Although this was farther from where we made plane to attend a meeting it was not bad, but the inconvienance it caused was bad given the evening arrival and having to find the other hotel during r... read more

Anonymous 

on Expedia

12 years ago

would not recommend The hotel allowed what appeared to be intoxicated occupants in the room above ours to continue to throw furniture., fall down & be audibly disruptive. We thought the ceiling was going to collapse! I phoned the front desk at 3am to complain but the ruckus continued. I should have called the police. 

Melissa 

on Expedia

12 years ago

Terrible!!!! This hotel was dirty, smelled of smoke and I left and got a different room after paying. No manager or staff on duty, only a laundry guy. Had to go back the next day to try and get my money back. Working with hotels.com to get my money back. Horrible experience. 

Anonymous 

on Expedia

12 years ago

Close to Airport and ASU Hotel is old and needs new carpet and a paint job inside. Doors on the rooms look dirty and with a lot of dents. Carpet is dirty. Room is okay but it could use better appliances. Bed was conformable but the room had a funny smell. When asked to change rooms was told that was all they had. People were nice and efficient and I will not hold it against them. It is an old hotel in much need of renovations. 

Anonymous 

on Expedia

12 years ago

Our stay in Homestead, Phoenix Airport Tempe For a non smoking room, it smelled of smoke. The walls were dirty, the air conditioning/heating did not keep the room at a comfortable temperature. We were only given one coffee pack for a three night stay. No toiletries were provided. 

eileen 

on Expedia

12 years ago

Horrible Experience! The desk clerk checked me into a room that was unmade and filthy. I got a new room. 20 minutes later, someone else with an active key tried to get into my room. The desk clerk then called to apologize. Are you KIDDING me? 

Anonymous 

on Expedia

12 years ago

We stayed here and every morning we were woke up from construction around 5-7am. It was very frustrating. The room wasn't very clean when we arrived. 

MES 

on Expedia

13 years ago

Tattered at best This was a rude shock to come into a hotel in a new city to find that the hallways reeked of smoking stench. Then to open the door of my room and smell in the room reminds me of a molding abandoned house.. the trip did not start well. The staff are indeed friendly, but the hotel on the whole was a disaster. When I was moved to another room, the air conditioner was in the main room, and did not blow into the bedroom, there was no mobile fan available- so how in Phoenix, a hot climate manage this? I guess you ... read more