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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
moyen hotel d'aéroports de passage clientèle moyenne ce jour là et PDJ inexistant pas de pain pas de jus d orange uniquement barre de céréale et café
Cheap, dirty hotel with the minimum. When we arrived the girl at the front desk was nice, but when we got up to our room, there were towels all over the bathroom floor and the bed linens were tossed all over the bed. The room had not been cleaned or even touched. So we went down to the front desk to let her know it wasnt clean and asked for a different room. We got a new room, however, it was very outdated and dusty. There were hairs on the sheets, the pillows smelled like sweat. We asked for new ones and received them no pr... read more
Absolutely awful hotel The hotel appears to be filled with long term residents subsidized by the state. Not whst I expected from an Expedia booking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not what you expected. As this hotelâs manager, I can assure you that we are looking into the mentioned issues to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Good price, not clean enough The cost was great, but I'd be willing to pay more for a cleaner, more updated room. There was "stuff" stuck on the walls in the bathroom and kitchenette areas and the couch in the room looked worn (I wouldn't sit on it). There was also a smell in the hallways, that I'm pretty sure was the dirty carpet. It wasn't clean enough for me, and I'd be willing to pay more for something cleaner, that I'm more comfortable in. I wouldn't stay again. Next time we'll check out Comfort Suites or Red Roof Inn i... read more
Phoenix For a big hotel chain I was greatly disappointed. The rooms were in bad condition and outdated.
Not what we expected from a national chain Room was not clean when we arrived. Toilet bowel had debris in it. Later as we looked at the walls in the room, they were filthy. Needed cleaning and painting. Would not stay here again.
Barely Tolerable Hotel rooms need to be updated. Cleaning was superficial at best. Quite rundown.
Dirty Cheap Hotel Horrible! First room had no clock no iron broken ironing board and broken phone. They moved me to a new room but room was still dirty. Towels were supposed to be white but we yellowing from looked dirty. Floor was disgusting and turned my feet black. Closet door was barely hangin on. Cabinets were falling apart. They did not clean the room or provide clean towels or linens. Breakfast was a joke, granola bar, apple and coffee was your only three selections. It was a waste of money I should have slept in my r... read more
Business response:
Thank you for taking the time to give us the details of your stay. I do apologize that you were obviously checked into a room prematurely, before housekeeping had finished their cleaning process. That is a big error on our part and I am sincerely sorry for that. I will be meeting with our front desk staff to make sure our grab-and-go breakfast program is explained upon guest check-in. In response to your feedback, I will be sharing your comments with my staff and upper management in order to work to improve the condition of ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.