This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nicest Stay It was very fun time nothing to complain about. The front desk people were nice and helped with all of our needs.
Business response:
Bryan, Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our front desk associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with our entire team. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The room itself was nice. I had gotten a little kitchenette and didnt even realize it when i rented the room. Little 2 burner electric stove top counter, full size refrigerator, separate bedroom from the bathroom and kitchen/frontroom area. Had a fan at the top of the wall to blow air into the bedroom from the air-conditioning/heater. The only real issue i had, the bed was stiff and very hard.
Business response:
Thank you for being a guest at Extended Stay America. It was a pleasure to know you liked your suite and that you were happy with the addition of a fully-equipped kitchenette. Thank you once again for your kind review, and we look forward to seeing you. Sincerely, Hotel Management
Overall the stay was great, however I was not pleased when I checked in and my reservation under someone else’s name and still til this day still no explanation on how that is possible with an email confirmation under my name.
Business response:
Thank you for choosing Extended Stay America. We appreciate your positive rating and are glad you had a comfortable stay. However, we regret the inconvenience you had. We are reviewing this from our end to see what went wrong. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Great place! The front desk staff were very friendly and helpful upon check-in. The guy Jesse? I believe that was his name. He gave me a complimentary upgradr because the room i had booked was cleaned but hadnt been checked yet (I did arrive just before 3pm). I thought this was great because usually hotels wouldve just rented you the room you paid for. I thought that was honest and professional of him. I would definately stay here again.
Business response:
Lauren, thank you for being a guest at Extended Stay America and reviewing your stay. We are delighted to know you enjoyed the room upgrade and that you were highly impressed with the service you received from Jesse. We will share your compliments with him. On behalf of everyone, we invite you to revisit us soon. Sincerely, Hotel Management
Not a good stay The hotel didn’t have enough pillows for us. We had 4 people in our room and only 3 pillows. When I asked for another, they said they didn’t have any. The pool wasn’t open. The carpet had red stains on it. There was a huge screw sticking out of the wall by the bathroom.
Business response:
Thank you for taking the time to share your review. We are sorry for the issues you encountered during your stay, and we assure you that all of your concerns are being taken seriously. We hope you will consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.