This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay issue Customer services was great. Room was an issue. Tv was broken ac was working funny. Humid in room. Restroom issues w vent..
Business response:
Thank you for staying with us and providing your candid feedback. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
A Great Place to Stay It's one of the best I've stayed at.
Business response:
Barb, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Ok but with a lot of long term residents. It was ok. Just a basic room overnight. However, I couldn’t use the pool because it was padlocked. There were a lot of people who seemed to be long term residents rather than visitors. One of those was across from me and they started arguing at about 7:30 am on a day I wanted to sleep in until 9:30.
Business response:
Fredrick, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I did not know it had a kitchen until I got there that was neat was able to avoid eating out so much
All the staff were very nice & helpful. Especially Tanika , she went above & beyond! Made our stay special...
Business response:
Briana, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Emmanuel and Alicia. They are a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
My family came from out of state and expressed issues with the bathroom door-a piece of wood fell off and hit my nephew on the arm. When the office was informed they were nonchalant about the issue. In addition the pool was GREEN.
Business response:
Sarah, thank you for being our guest, and we appreciate your rating. Having said that, we apologize for the problem outlined and that you were met with anything other than friendly service in the process. We regret your experience and hope you and your family will give us another opportunity on your next visit to our area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Spacious. Nice rooms. Very spacious. Beds were smaller than expected, but overall enjoyed our stay.
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review of Extended Stay America. We are glad you were pleased with our spacious accommodations and that you had a pleasant stay overall. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.