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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like that the site did not mention the pool and breakfast were closed during our stay. Those were 2 main reasons this hotel was chosen. Plus side, staff was great.
Business response:
Thank you for taking the time to share your review. We are pleased to know you liked our associates, but we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Not a good stay The hotel didn’t have enough pillows for us. We had 4 people in our room and only 3 pillows. When I asked for another, they said they didn’t have any. The pool wasn’t open. The carpet had red stains on it. There was a huge screw sticking out of the wall by the bathroom.
Business response:
Thank you for taking the time to share your review. We are sorry for the issues you encountered during your stay, and we assure you that all of your concerns are being taken seriously. We hope you will consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Nicest Stay It was very fun time nothing to complain about. The front desk people were nice and helped with all of our needs.
Business response:
Bryan, Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our front desk associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
The staff at this property are all great! They all go above and beyond to make your stay comfortable.
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with our entire team. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The room itself was nice. I had gotten a little kitchenette and didnt even realize it when i rented the room. Little 2 burner electric stove top counter, full size refrigerator, separate bedroom from the bathroom and kitchen/frontroom area. Had a fan at the top of the wall to blow air into the bedroom from the air-conditioning/heater. The only real issue i had, the bed was stiff and very hard.
Business response:
Thank you for being a guest at Extended Stay America. It was a pleasure to know you liked your suite and that you were happy with the addition of a fully-equipped kitchenette. Thank you once again for your kind review, and we look forward to seeing you. Sincerely, Hotel Management
Overall the stay was great, however I was not pleased when I checked in and my reservation under someone else’s name and still til this day still no explanation on how that is possible with an email confirmation under my name.
Business response:
Thank you for choosing Extended Stay America. We appreciate your positive rating and are glad you had a comfortable stay. However, we regret the inconvenience you had. We are reviewing this from our end to see what went wrong. We value your feedback and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,316 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.