This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A place to sleep for your trip Pretty basic/bare service start to finish. Absolutely no thrills here. 3 p.m. check-in was a huge surprise though after landing at noon. The location is right next to the highway and some major streets so getting to and from it was a breeze, and parking was plentiful. Not sure if it was just because of COVID or if this was normal operation but house keeping never came by my room and I didn't actually see a cleaner until the morning I was checking out. (Checked in 3pm Monday, left 9:30 a.m. Wedn... read more
Business response:
William, thank you for your review. We are glad you had an overall satisfactory stay, liked your comfortable suite and our convenient location. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in ou... read more
The staff and everything was nice and very laid back. The room was very clean and everything worked perfect! We felt very comfortable here.
Business response:
Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Friendly staff, room nice & clean. Will visit property agaij.
Business response:
Thank you for reviewing your experience at Extended Stay America. It was a pleasure knowing your comfortable room made your stay a relaxing one and that you were impressed with the service delivered by our courteous associates. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Will go again Nice staff, dining around and spacious.
Business response:
Chanel, thank you for choosing to stay with us at Extended Stay America and for your excellent review. We are thrilled to know you were impressed with our affable associates and refreshing property. It is also a pleasure to learn that our location with easy access to many restaurants worked well for you. Thank you once more for being our guest, and we look forward to seeing you again for another exceptional experience. Sincerely, Hotel Management
The room we stayed in the beginning the tub was clogged. We were moved to another room at our request, it was not offered, and we were good. We stayed on the third floorand their elevator did not work. In our second room we could not feel the AC in the adjoining room.
Business response:
Sherry, thank you for sharing your thoughts about your stay with us. We are sorry for the issues you experienced in the suites assigned to you, and we regret the inconvenience this caused. Your comments have been discussed with our maintenance team to take the necessary steps and address the concerns you outlined. We encourage you to try us again in the near future, as we are confident you will have a better experience. Sincerely, Hotel Management
The staff and hotel room was nice but the bathtub wouldn't drain at all.
Business response:
Kira, thank you for being our guest. We are glad to know you were pleased with our associates and your comfortable suite. However, we are sorry for the issue you had with the bathtub, and we regret the inconvenience this caused. Your comments have been shared with our maintenance team to make the necessary repairs. We value your feedback and hope to see you in the future. Sincerely, Hotel Management
Great The front desk agent was very nice and professional. The room was comfortable and clean. Because of covid-19 there weren't any amenities available but the experience overall was definitely worth paying for.
Front desk was great (Tyler) Had random people knocking on my door at 3am and didn't get breakfast but everything else was great
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were pleased with the service you received from Tyler met all your expectations. We will share your compliments with him. However, we regret the trouble you had due to the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The elevator was broken with no repair. The facility had their gym and pool closed so I worked out in the room. The downstairs unit started to complain but yet where was I able to work out? I had a child with me as well and they couldn’t accommodate me on the first floor. They were still cleaning the rooms past check in time. It seemed unorganized but was too bad of a stay. The housekeeper didn’t come to replace our towels and clean our room the next day as most hotels. The front desk didn’t tell us the refrigerator had an i... read more
Business response:
Thank you for your review. We regret the inconvenience you had due to the lack of elevator service while you were here; moreover, we are sorry our staff did not explain our hotel policies at check-in. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.