Extended Stay America - Phoenix - Airport - Tempe

Business response:

Luis, thank your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Jerome, thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing an excellent guest experience. Sincerely, Hotel Management 

Business response:

Denise, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the terrific review. We are glad you liked the fully-equipped kitchen in your room and that you had a great stay. We appreciate your loyalty and look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're delighted to know you found our property to be a family-friendly hotel and that our location close to the freeway worked well for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to see you had a pleasant time with us, but we regret you did not feel secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will stay at Extended Stay America whenever you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you had a relaxing visit. However, we're sorry for failing to meet your expectations with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so that they can use it while determining new breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jeff, thank you so much for taking the time to post a review of hotel. Although from the rating it seems you overall had a pleasant stay, but we are sorry that you felt that the price you paid for the room did not support your accommodations. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management