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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t ask for a late check out! We asked the night before for a late check out at noon, at 11:05am there is a knock at the door, I told them we arranged for a late check out. Then 10 minutes later the maid knocks at the door. I tell her we have a late check out. 5 minutes later we get a call. Omg seriously? Then at 1205 just as I am about to walk out another phone call! If you guys would leave me alone I would have been out by noon. Other than that we had a great experience. Front door staff was super friendly and helpful.
Business response:
Lorie, thank you for choosing Extended Stay America. It’s a pleasure to know you had an overall pleasant stay with us and were impressed by the service provided by our front desk staff. However, we regret the inconvenience you had. We take all feedback, good or bad, and use it to improve our services. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Be aware The stay was ok. Front desk had a new trainee that did not quite know what to do. The other ront desk clerk was to busy on the phone and then left. So the service was way below standard. Also lots of shady people staying at the hotel. Good for one night only.
Business response:
Angel, thank you for your recent stay at our hotel. Please accept our apologies regarding the difficulties you had with our staff. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Customer Service Excellent, well mannered employees Thank you Johnny and Jon.
Business response:
Thank you for your kind review! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you also for recognizing Johnny and Jon. They are the true asset to our team, and we will be sure to share your compliments. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Employee were very well mannered and best customer service
Business response:
Olga, thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
The gentleman named Johnny who checked me in was very nice and polite and informed me of everything I needed to know for my stay. Every time I ran into him during my stay he was very nice and made sure to ask if I needed anything. Please send his manager a notice. He has amazing customer service and I wish everyone was like Johnny.
Business response:
Olga, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Johnny, and we will be sure to share your comments with him as he will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
Stay was good The stay was good. But, Johnny needs to do a better job at cleaning... Tub was dirty, dirty wash cloth was still on the shower rod. N pet hair everywhere...
Business response:
Thank you for your review. We are glad your overall stay was pleasant. However, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.