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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feed back. We appreciate you staying with us.
The hotel didn’t have room service, guests are to throw away their own trash and breakfast is just grab and go snacks not a full breakfast as advertised on the hotel website.
Business response:
Thank you for sharing your feedback. We are sorry for you were unhappy with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your comments regarding the breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much be... read more
Good area, did not specify it was a pet friendly hotel and I do not have any pets, hallways did not smell good
Business response:
Thank you for being our guest. Although you liked our convenient location, we apologize for the odor issue in the hallway. Your feedback concerning the smell issue is discussed with the appropriate team to do a deep cleaning of the hallway. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for your feed back. We are happy you chose to stay with us.
Business response:
Thank you for your feed back. I appreciate you staying with us and look forward to seeing you next time.
Enjoyed The Room But...... We came here for a mini Family Vacation to celebrate my daughter's B-Day. The elevator and outside of the building needs to be better maintained as it was a bit dirty and one of the buttons inside elevator wasn't working(Closed Button). Also inside the room there was some staining on walls in bathroom, burnt marks on carpet. But the room was well decorative with a modern look. Also room It felt a little cozy and comfortable.
Business response:
Miesha, thank you for choosing our hotel while you were here to celebrate your daughter's birthday. We're glad to know you liked your well-appointed room, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Service done right! Air conditioner in original room was broken and the only other room open that night was the managers suite. It was very nice!
Business response:
Aprel, thank you for reviewing your stay with Extended Stay America. We are glad you had an enjoyable stay overall, and you liked the exceptional service from our staff. However, we regret the inconvenience you had with the air conditioner. Your feedback will be shared with the maintenance team to fix it. It was a pleasure hosting you, and we hope to see you soon again on your next trip this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.