Extended Stay America - Phoenix - Airport - Tempe

Business response:

Thank you for your review. We are glad to read you liked our overall service and our location was perfect for your needs. However, we are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. Feedback such as this helps us to do a better job in the future. We appreciate your feedback and hope you will stay with us again when you return to this area. Sincerely, Hotel Management 

Business response:

Sharon, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Managementq 

Business response:

Luis, thank your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Jerome, thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing an excellent guest experience. Sincerely, Hotel Management 

Business response:

Denise, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the terrific review. We are glad you liked the fully-equipped kitchen in your room and that you had a great stay. We appreciate your loyalty and look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're delighted to know you found our property to be a family-friendly hotel and that our location close to the freeway worked well for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to see you had a pleasant time with us, but we regret you did not feel secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will stay at Extended Stay America whenever you visit this area. Sincerely, Hotel Management