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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
:) still got my rest for the next day. :) I was a bit disappointed that there was no hot breakfast. I think that needs to be clarified when searching. if it's a To Go Bfast, Hot Breakfast or Pastries.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a comfortable time with us. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
asked for a bowl and spoon so i can eat my dinner and they never delivered it. bed had springs bulging in the mattress.
Business response:
We are sorry for the issue you had with our service and with the comfort of your bedding. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Great location, Great Pool and Great Amenities AZ The Gentleman who checked me in (Jeff I believe his name was) was really awesome and went above and beyond to make me feel welcome and help me out with anything I needed. I took advantage of the nice weather and relaxed by the pool and even went for a swim. There is a grill by the pool you can use! The room had a full size fridge, a cozy leather couch, a flat screen and I was very pleased with my stay.
Business response:
Lisa, thank you for your wonderful review of Extended Stay America. We are delighted to read you loved our convenient location and courteous service. We will be sure to share your compliments with the entire team, especially Jeff. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Clean for the most part.....wouldn't stay again. Check in was terrible. Too much paperwork, had to return to car to place a parking pass on windshield. Expedia advertised full continental breakfast and confirmation listed it also, but there was no such thing. Hotel staffed blamed Expedia.
Business response:
Jason, thank you for staying with us. We are glad you liked our location and had an overall nice time with us. That being said, we are sorry for the not meeting your expectations with regard to our complimentary grab-and-go breakfast offerings and regret the issue you experienced at the time of check-in. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Urine smell. Everything else was good but the floor smelled like urine. It was hard to enjoy anything with the smell.
Business response:
Lana, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the odor issue you experienced in your room. We have shared your feedback with our housekeeping team for review and action. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
It was adequate for one night's stay. The hotel clerks were helpful, informative, and kind, especially in the difficult situation I was in.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Hotel Management
Hotel was located in nice quite area, staff friendly and helpful. My first night was peaceful, my second night not so much. Very loud upstairs with neighbors having a make loud sound war, called staff couple times, and they did as much as they could. Parking lot was messy with trash all over parking lot, but have seen worse. The worst part of my stayvwad the tub, that would fill up with water and nasty black gunky stuff when other people would take showers in the hotel. Had baby wipes so was not taking a shower in that.
Business response:
Lexi, thanks for evaluating your experience at our hotel. Although you had a nice stay with us, we apologize for the housekeeping issue and are sorry for the noise issue you experienced while being here. Your feedback for cleanliness is shared with the concerned team in an effort to step up our game and improve our service going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
The architecture of the room doesn't feel like a comfortable spot. Poor housekeeping, asking for 10$ extra for that.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your overall stay was enjoyable, but we are sorry for not being able to meet all of your expectations while you were here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.