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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Over night stay near ASU I stayed one night and had no real complaints. I was a bit disappointed sofa bed did not have any linens. Linens were not even provided in the closet. I could have called the front desk but decided to just sleep with my daughter in the bedroom. The bedroom was a bit warm with only a fan in the wall to circulate the AC from the living room. The room was like a small apartment and was very nice. The two issues i had would not prevent me from staying here again.
Business response:
Thank you for choosing to stay at Extended Stay America - Phoenix - Airport - Tempe. We are happy to know your stay with us was satisfactory and that our location was convenient for your needs. Having said that, I am sorry for the inconvenience you experienced and have shared it with my team to ensure no future guest experiences the same. We look forward to serving you better in the future. Sincerely, General Manager
Mixed review. This review is difficult because I paid for my room and a friend's room. The front desk had everything right for me and my husband, but check-in was ridiculously difficult for my friends' room that I paid for. The internet was come and go and our keys quit working after the first 24 hours even though we had reservations and paid for 3 nights. My friend's room was checked out 1 day early even though I paid for 2 nights. Too much massive confusion for a business trip. We had other things to worry about than what ... read more
Business response:
Suzanne, please accept my sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. On a positive note, we are pleased you liked your room. Once again, we regret the inconvenience caused, and please give us another chance to serve you with the hospitality you deserve. Sincerely, G... read more
Will be coming back Room was nice and clean, located in a nice area. Kid friendly as well if you plan on taking the kids. Will come back for our next trip.
Business response:
Many thanks for the glowing feedback. We are delighted to know all went great during your stay and that you were satisfied with your clean, fresh room. We appreciate you being our guest at Extended Stay America - Phoenix - Airport - Tempe and look forward to serving you again soon. Sincerely, General Manager
Business response:
Wow - thanks for the excellent feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America - Phoenix - Airport - Tempe, and we hope you will come and see us again soon. Sincerely, General Manager
Business trip The hotel staff was very friendly and helpful. The hall, elevator and room had a stale smell. The room was clean and the bed was comfortable, but the pillows flattened out to the point I had to roll up a towel to have any head and neck support.
Business response:
Charli, we are delighted you chose to stay at Extended Stay America Phoenix - Airport – Tempe. It's great to know It is wonderful to read you not only enjoyed our excellent service and convenient location, but you found us to be a great value.We look forward to welcoming you back for another stay! Sincerely, General Manager
Wonderful place Excellent
Business response:
Wow - Kim, many thanks for sharing your terrific feedback of Extended Stay America - Phoenix - Airport - Tempe. We are so happy to know all went great during your stay and that you were satisfied with our service and facilities. We appreciate your business and look forward to welcoming you again soon. Sincerely, General Manager
Basic You get what you pay for! Very basic hotel. Bare minimum for comfort. And they advertised free breakfast. "Breakfast" was coffee and a basket full of pre-wrapped muffins. The gym is on the third floor. I think our room was directly below it because all night I heard shuffling, banging, and thuds. Did not sleep well at all. It was cheap though!
Business response:
Catherine, thank you for staying with us. We are sorry for the inconvenience you experienced in your room. We have various rooms and will gladly assist you in selecting a room that is comfortable for your stay in the future. I am also disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us another chance to provide you a much better visit. Sincerely, General Manager
Tempe Stay It was okay but not sure it was worth the price. I was told that it was a tobacco free environment. I guess that excludes marijuana because we could smell pot as soon as we got out of the elevator. You could also smell cigarette smoke as well. Mostly pot..... We wanted two beds but we got one bed. I guess the pull out bed constituted a bed. No dishes in room as advertised. Would I stay there again. Yes & No. Depends if there are other hotels with available rooms.
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the hotel. We have strict policies in regard to this. I appreciate you bringing this to my attention so I can address it appropriately. We regret the inconvenience this caused and hope to welcome you again when in our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 4.3 star rating with 1,234 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.