This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but very ghetto in appearance. Bed looked like a roll away bed.
Business response:
Dear Guest, Thank you for sharing your impressions with us. We are glad to hear that your accommodation was maintained to the level of cleanliness you expected, yet we are sorry that the overall presentation did not offer the sense of comfort you were hoping for. Your remarks regarding the room’s appearance and furnishings are important, and we will share them carefully with our team as we work to enhance the guest experience. We appreciate your feedback. We hope to have the chance to welcome you back so we can provide you w... read more
Rooms were disgusting. Never cleaned, even when asked. Several issues with checking out. Was charged $50.00 when confirmed getting a later check out without being charged because staff didn’t communicate. There was throw up when I went to step out of my car and barely missed it. Was afraid of my son touching anything. There was legitimately one staff member who went out of his way for me and for several others but I forget name. Skinny, tall, white with tattoos. “Breakfast” was a joke, if you wanted coffee make sure you set ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn about the challenges you faced during your stay, especially with cleanliness and maintenance. Your detailed observations are extremely valuable and will help us enhance the overall guest experience. Your comments about the checkout and communication have been noted, as we understand how important a seamless departure experience is. It is heartening to know that one of our team members made a positive impression. We hope to... read more
The pictures in the site are not accurate, the room was not clean, have missing pillows, the bathroon door dont close properly!!! The room smell like a rat and bed sheet had an awful smell too. The cuatomer service was terrible, when we make check in, he was doing a lot of different things beside attend us, the manager at night cause a fire and we need to evacuate the hotel at 3 am, we request a refund because the service was terrible and he start yelling us, please avoid stay at this place!!! Our visit to Phoenix was terrib... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not reflect the level of comfort and service we aim to provide. Your feedback about the room’s condition and service interaction has been carefully noted. We sincerely regret the inconvenience you encountered during the emergency situation. Please know that your comments will help us enhance our guest care to ensure better stays ahead. Sincerely, Hotel Management
Awful experience.. filthy. Roaches in restroom, broken toilet, blood on bed, broken drawers, pet hair everywhere. Absolutely disgusting.. pending a resolution from customer service
Business response:
Dear Guest, We appreciate you taking the time to share your experience. Your feedback is of utmost importance to us, and we take these matters seriously. Please be assured that our hotel maintains high standards of vigilance regarding the upkeep of our accommodations and pest control by conducting regular inspections. Your feedback will help us make the necessary improvements. We appreciate your patronage and hope you will choose to stay with us again. We are confident that you will have a significantly improved experience. ... read more
That room was horrible and very outdated! Seen a few baby german roaches,so I slept with the lights on.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are very sorry to learn about the condition of your accommodation and the discomfort it caused. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. The room in question will also be thoroughly inspected and treated as a precaution. Your comments have been shared with our management team for attention. We do hope you will stay with us another time so we can provide you with ... read more
I got a smoking room and smell like cigarettes. Stayed here for 5 days and not once did house keeping proved me with towels. They wanted to charge me extra to get house keeping. A lot of people outside the property throughout the night smoking and drinking. Definitely don’t recommend.
Business response:
Dear Jose, Thank you for sharing your experience. We sincerely apologize that your stay did not meet expectations, particularly regarding the room condition and the surrounding environment. We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are com... read more
la habitacion presentaba varios inconvenientes, (la regadera estaba dañada, el sofa cama estaba sucio y presentaba una cucarachita, habia mal olor por humedad)
Business response:
Dear Miguel, Thank you for sharing your experience with us. We are truly sorry to hear that your stay was impacted by the maintenance and cleanliness concerns you encountered during your visit. While some issues can occur unexpectedly, we recognize how disruptive they can be and are committed to addressing them promptly to ensure better comfort for our guests. Your feedback has already been shared with our team. We greatly value your perspective and hope you’ll consider giving us another opportunity to provide a fresher, cle... read more
We showed up and had a lot of luggage and l
Quiet area
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.