Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear Niki, We express gratitude for your patronage and favorable feedback regarding our check-in service. However, we extend our sincere apologies for the issues you experienced in your room. We are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Ronald, Thank you for choosing to stay with us. We regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback will be shared with the appropriate team for review and action. We anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management 

Business response:

Dear Vannette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. Please be assured that we will take appropriate measures to address these concerns and prevent them from happening again in the future. For any assistance you may need during your next visit, please don't hesitate to reach our front desk. We greatly value your patronage and hope to welcome you back soon, with the aim of providing you with an improved experience.Sincerely,Hotel Management 

Business response:

Dear Karthikeyan, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Alberto, Thank you for your feedback. We apologize for your concerns regarding cleanliness. Please be assured that cleanliness is our top priority, and your comments will be reviewed to ensure improvements are made. Our team strives to maintain high standards, and your input helps us enhance our services. We regret any inconvenience you experienced and hope you will consider giving us another opportunity to provide a more satisfactory stay.Sincerely,Hotel Management 

Business response:

Dear Christian, Thank you for leaving your comments. We never want to disappoint any of our guests, so we apologize for any concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management