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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very run down. Bathroom floor was peeling. Water in shower never really got hot.
Business response:
Dear Carol, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A well-functioning shower and well-maintained environment are crucial to a comfortable experience, and we regret that these aspects were not up to standard. Please know that we are addressing your concerns with the appropriate individuals, and we hope to provide you with a much more enjoyable and comfortable stay should you choose to return in the future.Sincerely,Hotel Management
This is Transitional Housing and not a Hotel I booked a 1-night room while on a trip with friends looking for a clean and relaxing hotel to stay; this is not that. This place is filthy, tired, and uncomfortable. This property is housing for people on a journey towards obtaining stabilized housing. I believe housing is a human right and I appreciate that this place is an option for those living here, but it should not be listed as a hotel for anyone else and should be solely designated for transitional housing. With that said... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We truly appreciate your perspective and understand your concerns. Guest satisfaction is our primary objective, and we're continually working to enhance our offerings. Your comments are invaluable in this process. Thank you again for sharing your thoughts, and we wish you all the best in your travels.Sincerely,Hotel Management
Very dated, the refrigerator was noisy, fortunately, there were no bed bugs. Of course, if the establishment were to renew and remodel it would charge more, and many poor people would not have where to go. Still, they could do better, it's not cheap for what you get. I think you pay cause it has small kitchens.
Business response:
Dear Rosanna, Thank you for the feedback. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
A little disappointed First, I reserved a handicapped room, which they didn't have available when I checked in. The unit was very quaint and small which was perfect for us, however very dated and could use an update. The ice maker didn't work. Although it shows a small kitchen, there weren't ANY kitchen utensils, plates, cups, pots/plans stocked in there. U had to call the front desk and request what u need. It didn't matter what I requested, they didn't have anything available when I called. They were all being sanitized. T... read more
Business response:
Dear Elena, Thank you for sharing your experience with us. We sincerely apologize for the challenges you encountered during your recent visit. Ensuring a comfortable and stress-free environment is a top priority, and we deeply regret the issues you faced. Please be assured that we will discuss your feedback with our team to prevent similar occurrences in the future. Additionally, we appreciate your positive remarks regarding our staff. We hope to have the privilege of welcoming you back in the near future.Sincerely,Hotel Man... read more
The breakfast was like a snack than actual breakfast. The towels clean towels had a lot of hairs on them. The hotel smelled bad.
Business response:
Dear Yvette, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your tr... read more
Dirty sofa mattress Customer Service was great. But room was poor condition. Door has to be life’s a little to close. The sofa bed mattress was extremely dirty. We didn’t use the sofa bed. My oldest son slept on the floor while I shared the bed with my husband and my daughter. Breakfast wasn’t all that great we had to ask the front desk for our compliantly breakfast and it was just a blueberry muffin and a nutri bar. Front desk was close to ask for extra bedding for the sofa bed. To be honest I will never book at this place ... read more
Business response:
Dear Harriet, Thank you for your recent stay with us. We are pleased to learn that you found our customer service to be satisfactory. It is our priority to ensure a positive experience for all our guests, so we were concerned to hear about the discomfort you experienced with the mattress in the sofa bed. We will take steps to address this issue, and we appreciate you bringing it to our attention. Furthermore, your feedback regarding our breakfast offerings will be communicated to our management team. We value your insights a... read more
It was in a word, filthy. The staff was apologetic and I appreciated that, but the room was uninhabitable.
Business response:
Dear Seth, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
HORRIFIC It would make you conclude that it was housing homeless people, and people with addictions. Smokers around the building, smell of pot everywhere outside. Our first room smelled like urine, especially next to the bed. The second room smelled like Vicks Vapor Rub, which made your eyes water. Refrigerator looked like someone punched the door, cabinet off the hinges, broken drawers, dirty carpeting, and dinge lighting. Disgusted to touch anything, so we ended up leaving.
Business response:
Dear Iwona, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay, as it is never our intention to fall short of our guests' expectations. Please know that we take all guest feedback seriously and are committed to addressing these shortcomings. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated ex... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.