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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I truly don’t understand how they are still in business roaches, black mold, no dishes, pet hair all in the hallways no housekeepers no receptionist after 12 very unsafe feeling would not recommend for women or children room was super spacious adam was very nice but horrible hotel I had to ask for rags the basics was missing 0/10 wouldn’t recommend
Business response:
Dear Guest, We appreciate you choosing our hotel and apologize for any inconvenience you experienced. We take cleanliness and guest comfort very seriously, and we want to assure you that we maintain strict pest control measures throughout the property. We understand your concern and regret the distress this situation caused. Your comments help us reinforce our standards and ensure that all guests have a comfortable experience. Additionally, please know that we work closely with local authorities and property security to help... read more
Bloody mattress hair in the sheets, trash all over the floor and was told that they don’t wash their sheets or towels until every two weeks with no laundry detergent. Their sheets are all stained. Awful experience. Front desk lady was very rude and short tempered. WOULD NOT RECOMMEND AT ALL worse then motel 6
Business response:
Dear Guest, We always aim to provide a welcoming environment; however, we are sorry to learn that we fell short of your expectations. Your concerns regarding the overall condition of the room and the service experience have been noted and will be shared with our housekeeping and leadership teams to ensure expectations for cleanliness and guest care remain consistent throughout the property. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a much more positive and comfortable ... read more
The room and hotel were filthy. The towels were dingy and cabinets had a sticky film on them. The floor had ink stains all over
Business response:
Dear Guest, We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Demaciado sucio no ay personal para atender no canviaron savanas y ni cubre almuadas aunque se los pedi que lo isieran tuve que salir antes del tiempo de mi estadia
Business response:
Dear Guest, Our team aims to provide a comfortable environment and respond to guests' needs throughout each visit. However, we are sorry to learn that the experience described does not reflect the level of cleanliness and attentive service our team strives to provide. Concerns regarding room preparation and the request for fresh linens have been noted and will be shared with our housekeeping and service teams to ensure consistent expectations for guest care. We appreciate you bringing this to our attention and hope that a fu... read more
Stay away. This place was a crack house. Smell of weed everywhere. Hallway not cleaned, littered. Counter was not wiped, sticky stuff like dried soda on it. Bed spread with cigarette burns. We tried to get ahold of Expedia to complain and change hotel, but customer service had a 2 hour wait recording said. We just up and left sickened, nobody at hotel front counter by then. They just leave you alone to fend for yourself. Don't know why Expedia suggested this place. Found a different hotel on a different site.
Business response:
Dear Guest, We are disappointed to learn that the overall environment created such an uncomfortable impression during your visit. Please know that this is not the impression we aim to give our guests. Cleanliness and proper upkeep throughout the property are always our aim, and the situation you described clearly fell short of that expectation. It is also understandable that difficulty reaching assistance and not finding a team member at the desk added to the frustration when you were trying to address the situation. Your co... read more
Decent place but not great
Business response:
Dear Guest, We are pleased to know your stay was satisfactory and that the overall experience met your needs. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management
The property is very outdated, didn’t look very clean, had an odor, bathroom door didn’t work properly, we didn’t have a remote to the tv, water in shower wouldn’t get hot, no free breakfast as advertised and sofa cushions had so many visible stains. Just was a horrible stay all around.
Business response:
Dear Candis, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Additionally, we appreciate you bringing the water temperature to our attention so we can look into this further. That said, we strive to provide a variety of breakfast options at competitive prices. Therefore, we are disappointed by the inconvenience caused. We always want to... read more
Oh where to start. Front desk was rude at check in, sofa bed did not have a mattress, asked for linens for the bed told to come back later, non smoking hotel but stunk of weed in the hallways, room was in poor condition. Not impressed at all. Wouldn’t have one good thing to say about this hotel.
Business response:
Dear Guest, Our team aims to provide a warm welcome and comfortable accommodations for every guest, so it is disappointing that your visit left such an unfavorable impression. The concerns described regarding the condition of the room and the overall interaction do not reflect the level of hospitality we strive to deliver. Your comments have been shared with the appropriate team members so that attention can be given to service standards and maintaining a pleasant atmosphere throughout. We hope you will consider giving our h... read more
Dirty and run down No breakfast just instant oatmeal and old muffins
Business response:
Dear Guest, We work hard to maintain a clean, welcoming atmosphere across the property, and guest comfort remains a top priority. However, we are sorry to fall short of your expectations. We have shared this with our housekeeping and maintenance teams for prompt attention. We also acknowledge your concerns about our grab-and-go breakfast option not meeting your expectations. Your valuable input regarding our offerings will be shared with our leadership team to identify opportunities for enhancement. We hope to provide you wi... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,379 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.