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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dated and not very clean. Breakfast was poor.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates. Your specific remarks about the breakfast have also not gone unnoticed, and we truly regret your disappointment. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again... read more
Fan and refrigerator noise was just too much.. site was under water damage construction. No breakfast as listed.
Business response:
Dear Guest, We are sorry that several inconveniences impacted your stay. Excess noise from in-room appliances can certainly affect rest, and we understand how ongoing repair work around the property may have added to the disruption. We also recognize that expectations around morning breakfast may not have aligned with your expectations, as we offer a simple grab-and-go option. Your feedback is important and helps highlight areas where the experience can be improved. We will share these concerns with our team as we continue w... read more
It was by far the worst hotel room we've had. It was dirty, had stains everywhere, had a hole in the mattress, and had a foul smell in the room and hallways. Amenities they said were included WERE NOT! No pillows available for the pull out bed, no hair dryer. When we asked, they said others were asking where hair dryers were too, but couldn't produce any. No breakfast like told us at check in. Had one little basket at the check in desk when they said the adjoining room would have a cereal bar, muffins, etc. There was mold an... read more
Business response:
Dear Guest, We apologize for anything other than a spotless suite and the housekeeping service issues you experienced. This does not meet our standards, and we want to thank you for bringing this to our attention. Additionally, we understand your disappointment regarding the breakfast offering not matching what was communicated at check-in. Our goal is to match our great location with exceptional customer care, and we will continue to work hard to do just that. Thank you for your recent stay and for taking the time to post y... read more
Never stay yetr
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
Room amenities were below average. No coffee maker in room, towels looked dirty, room was run down, bathroom room barely slides to close, light near headboard broken, and there was barely any coffee in the morning and no continental breakfast whatsoever. One and done for me—will stay elsewhere next time in Phoenix.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the maintenance department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. Additionally, we are disappointed that you were not happy with the variety of breakfast options. Your comments will be shared appropriately, as we always wan... read more
Staff was friendly but the building was not clean at all. Floors hadnt been cleaned in what looked like weeks. Lobby reaked of weed. Ceiling was dripping water at the front desk. In our room, the bed covers were dirty, tables were not clean. Floors were not vacuumed. So dirty
Business response:
Dear Guest, We appreciate you noting the friendliness of our staff, as providing welcoming service is very important to us. However, we are very sorry to hear about the condition of the property and the cleanliness concerns you encountered in both the common areas and your suite. This is certainly not the impression we want our guests to have, and we regret that your experience fell short of expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to wel... read more
The room wasn’t ready at check in and then when we got in a few hours later, there was a bag of trash on the floor. The pullout couch mattress was filthy. I went downstairs to get several sheets for it and towels. The front desk clerk pulled them out of the laundry and loaded sheets, blankets and towels in my arms. The staff knocked on our door at about 10 pm to see if our room had been cleaned. Breakfast was a few muffins by the check in desk. The guy at the front desk was nice but overwhelmed. Overall, a lot of issues for ... read more
Business response:
Dear Guest, While we are pleased to hear that the front desk associate you interacted with was courteous and helpful, we regret that several aspects of your stay did not meet expectations. We understand how frustrating it must have been to arrive and find your room not ready, and later encounter issues with cleanliness and room preparation. Additionally, the late-evening interruption understandably affected the overall comfort of your visit. We know how important it is to start your day with a good breakfast; therefore, we a... read more
My room was never cleaned, found popcorn in my bed. Towels were very old and worn on top of the bathroom sink. The room itself is VERY outdated and needs to be updated ASAP. No lounge chairs at the pool. The clerk said i was to get a $50.00 refund but come to think about it he might of had me mixed up with someone else. Will not be going back.
Business response:
Dear David, Thank you for sharing your feedback about your stay. We sincerely apologize that the condition of the room and the towels did not meet expectations. We regret the inconvenience this caused with the housekeeping service during your time with us. We are also sorry to hear that the pool area did not leave a more favorable impression. Your comments will be shared with our team for review and improvement. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a ... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,379 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.