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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was in a word, filthy. The staff was apologetic and I appreciated that, but the room was uninhabitable.
Business response:
Dear Seth, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
HORRIFIC It would make you conclude that it was housing homeless people, and people with addictions. Smokers around the building, smell of pot everywhere outside. Our first room smelled like urine, especially next to the bed. The second room smelled like Vicks Vapor Rub, which made your eyes water. Refrigerator looked like someone punched the door, cabinet off the hinges, broken drawers, dirty carpeting, and dinge lighting. Disgusted to touch anything, so we ended up leaving.
Business response:
Dear Iwona, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay, as it is never our intention to fall short of our guests' expectations. Please know that we take all guest feedback seriously and are committed to addressing these shortcomings. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated ex... read more
Beds are rock hard and sofabed uncomfortable
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We strive to provide a comfortable experience for all our guests, and we regret that the beds and sofa bed did not meet your expectations. Our front desk staff is available to address any concerns, and we are committed to ensuring your comfort throughout your stay. We truly value your business and sincerely apologize for any disruption to your rest. Thank you for bringing this to our attention. We hope to have the opportunity to serve you again and deliver t... read more
Not good! The room was ok and it was clean considering it was an older building. My complaint is that it was listed as having a breakfast, which was important as we were traveling with three children. The so-called breakfast consisted of muffins and granola bars which we had to ask for behind the front desk. No juices and the coffee was out by the time I got down to the lobby at 7:30a. Also, it sounded like the people above us were bowling until 11p or so. We were very unhappy with our stay and will never go back!
Business response:
Dear JoAnn, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not meeting your expectations with our breakfast and regret the noise issues you experienced. Your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible. We look forward to the opportunity to serve you more effectiv... read more
Old wornout room, inaccurate description I started out being disappointed that when we got to our room it was a studio room. All the rooms on the site showed they had a wall dividing the bedroon from the living room( I attached a screenshot). The carpeting had large stains. The kitchen peninsula was not attached to the wall or the cabinet and was very wobbly. The bed felt very worn out and saggy. The paint peeling off the bathroom door and was very hard to open or close. The hallway smelling like burnt something.
Business response:
Dear Timothy, Thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. However, we are sorry to read that the room you were in did not meet your expectations, and we apologize for falling short of your expectations. We appreciate you bringing these observations to our attention. Your feedback will be thoughtfully discussed with the appropriate individuals. We hope you will give us another chance to provide you with th... read more
There was cockroaches. No Tommy got clothes. Advertising breakfast was coffee and crackers. For $800 a week totally a joke.
Business response:
Dear Gary, Thank you for being our guest and sharing your feedback. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your travels bring you back to the city.Sincerel... read more
The first room I was assigned/walked into had roaches on the wall, and was immediately assigned a different room (with thin walls, by the way, since I could hear the screaming kids next door) The interior/cleanliness could use some work, and the “complimentary breakfast” included coffee… Just coffee. The room reeked of cigarette smoke that set off my allergies and was coughing through the night. The staff was great and tried to help offset the smell, although even that was not enough, even with me spraying Lysol everywhere a... read more
Business response:
Dear Maureen, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.