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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lachambre vieillotte et qui donnait sur le stationnement alors que l'hotel semblait tres peu occuppee . Le personnel a l’arrivée gentil mais le quart du matin pas tres serviable.
Business response:
Dear Guest, We truly value your insights. While it is nice to hear that you encountered some outstanding staff members at the front desk, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Your perspective on the overall room condition has also not gone unnoticed. Reviews such as yours are valuable to our hotel as we continuously strive to improve our guest experience and s... read more
Dirty bathrooms and no kitchen equipments.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not meet expectations, particularly regarding facility standards and in room conveniences. We understand how important proper upkeep and access to essential items are for a comfortable stay. Please note that cooking supplies are available upon request through the front desk, and our team is always willing to assist. Your observations have been carefully noted and will be shared with our team to support continued improvements.... read more
The pull out bed had a urine stain, they just bundles up the sheet and gave it to us. Bathroom wouldnt drain. TV did not work kept freezing. Room was old and out dated
Business response:
Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider... read more
The room was dirty the pull out sofa bed had big red stains on it the overall experience was not what the hotel advertised I was very disappointed I had to end my reservation early because the hotel was not in good conditions as it should be the smell that lingered through the building was horrible overall a bad experience I don’t recommend this extended stay for anyone the staff was very polite but unfortunately the place was not in good conditions
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We are truly sorry that your visit did not align with expectations and that the environment affected your comfort. Maintaining a welcoming atmosphere and appropriate standards throughout the property is extremely important, and it is disappointing to learn that this was not reflected during your stay. Your kind acknowledgment of the team’s courtesy is appreciated, and your comments regarding upkeep and presentation have been carefully noted. We value candid fe... read more
Definitely would not stay there again
Business response:
Dear Guest, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We will share this matter with our team for attention. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
Was charged extra for no reason
Business response:
Dear Guest, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hote... read more
Room was clean but very ghetto in appearance. Bed looked like a roll away bed.
Business response:
Dear Guest, Thank you for sharing your impressions with us. We are glad to hear that your accommodation was maintained to the level of cleanliness you expected, yet we are sorry that the overall presentation did not offer the sense of comfort you were hoping for. Your remarks regarding the room’s appearance and furnishings are important, and we will share them carefully with our team as we work to enhance the guest experience. We appreciate your feedback. We hope to have the chance to welcome you back so we can provide you w... read more
Rooms were disgusting. Never cleaned, even when asked. Several issues with checking out. Was charged $50.00 when confirmed getting a later check out without being charged because staff didn’t communicate. There was throw up when I went to step out of my car and barely missed it. Was afraid of my son touching anything. There was legitimately one staff member who went out of his way for me and for several others but I forget name. Skinny, tall, white with tattoos. “Breakfast” was a joke, if you wanted coffee make sure you set ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn about the challenges you faced during your stay, especially with cleanliness and maintenance. Your detailed observations are extremely valuable and will help us enhance the overall guest experience. Your comments about the checkout and communication have been noted, as we understand how important a seamless departure experience is. It is heartening to know that one of our team members made a positive impression. We hope to... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.