This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place. Breakfast is coffee and a muffin. Roaches in the bathroom, no plates, silverware or sheets blankets unless asked for. Shady characters hanging around the parking lot. Rude staff as well. Def not worth the money.
Low budget hotel with very outdated rooms. Checking in after midnight was a hassle because there was no one at the front desk and despite us calling the front desk like it said on the door, no one answered. Another guest ended up letting us jn the property snd then we found someone to check us in. Pots/pans/dishes look very very old like they need to be replaced. I would not stay here again. Spend more money and stay someplace nicer.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your arrival and stay did not meet your expectations. It is never our intention to make guests feel unwelcome or overlooked, and we apologize for any inconvenience this may have caused. We also regret that the room condition and kitchenware fell short of your standards. Please know that your feedback regarding after-hours service and amenities has been shared with the relevant teams to help us enhance the overall guest experience. Sincerely, Hotel Ma... read more
My account was hacked and someone else stayed on my points.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced. Your concerns are important to us, and we are committed to making things right. Thank you for bringing this to our attention.Sincerely,Hotel Management
Looks nothing like the pictures! Not clean! Cockroach bait everywhere! Outdated! Pool closed in AZ heat and breakfast is a muffin and coffee!
Business response:
Dear Guest, We extend our sincerest apologies for your recent experience, which did not align with your expectations. We are genuinely concerned about the cleanliness issues and the condition of your room, as this does not represent the standards we aspire to maintain. Additionally, we regret that the pool was unavailable during your stay and that our breakfast offerings fell short of your expectations. Please be assured that your feedback has been communicated to our team for immediate attention, and we are taking proactive... read more
Pictures give no justification The beds are not comfortable. The interior was falling apart. There were stains on the sheets and on the sofa mattress. For the price I was paying, it was not worth it at all. I ended up getting a refund for the rest of my stay and found a different place.
Business response:
Dear Guest, Thank you for providing your feedback regarding your recent experience with us. We regret to learn that your stay did not meet your expectations and sincerely apologize for any discomfort or inconvenience you encountered. We recognize the importance of comfort and cleanliness and are committed to addressing any areas that fall short of the high standards we strive to maintain. We hope you will consider giving us another opportunity in the future, allowing us to provide you with the exceptional experience that is ... read more
I waited for this unit but was told at the last minute, that it was given to someone local... This was the most disrespectful situation that I've ever experienced as an African American
Business response:
Dear Guest, We wish to extend our sincere apologies for the experience you encountered and recognize the frustration and disappointment it may have caused. It is our priority that all guests feel respected and fairly treated at all times. Please rest assured that we take your feedback seriously, and this incident does not align with the standards of service we are committed to providing. We will address this with our team to reinforce our commitment to treating all guests with the highest level of respect and fairness. Thank... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.