Extended Stay America - Phoenix - Biltmore

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Nainar, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Linda, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are glad to know you were happy with our location and that you enjoyed your visit. It was a pleasure accommodating you, and we look forward to welcoming you back at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for returning back to Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service delivered by our front desk associate. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Raul, thanks for choosing Extended Stay America on your trip to our city. We are delighted to know you had a pleasant stay with us. However, we are sorry for the noise issue you were here. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, are sorry for the disturbance caused by the barking dog in the next room. We are glad this minor inconvenience didn't hinder your otherwise perfect stay, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kenneth, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management