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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was in Pheonix for a conference at a nearby resort. For a four night stay this hotel was $1500 cheaper than the resort hotel. I stayed here and walked to the meeting. This hotel needs some updates and has an odor throughout. They do not clean your room and exchange towels while you are there which i liked . I could have exchanges towels or requested a bedding change if needed . Since I was by myself I am glad I stayed here and saved the money. If I had my family with i would have paid the extra for a nicer hotel.
Business response:
Jason, thank you for choosing our hotel. Although you had an overall pleasant time with us, we are sorry for the odor issue you encountered and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
The late check-in was not so smooth, but everything else was great! It is a great value for the money!
Business response:
Thank you for sharing your feedback with us. It is a delight to know you liked our quick check-in service and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here at Extended Stay America, we invite you to stay with us again. Sincerely, Hotel Management
Incidently ....Continued Continued ....I thanked her and got the keys to the room . She called me back to remind me that if I was to smoke (I don't) or have an undeclared pet that the debit card my friend gave them would be charged $200 !
Business response:
Rise, thank you for your feedback. We're glad to know overall toy had a pleasant time with us, but we're sorry for the service issue you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team, and we’re taking immediate actions so that we can prevent these problems from occurring again. We hope you'll give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jorge, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
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Business response:
Thank you for sharing your review online, We are pleased to know you liked our convenient location close to the airport and that you had an overall comfortable stay. All of us look forward to welcoming you back for another experience. Sincerely, Hotel Management
Poor water pressure and corroded shower fixture that made it very difficult to obtain hot water.
Business response:
We appreciate you for evaluating your visit to Extended Stay America. It is disappointing to know you didn't have an excellent stay with us, and we apologize for the maintenance issue you had in your room. Your feedback is discussed with the concerned team for review and action. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
I liked the the area lots of things to do.......................vkm g and jfkykgskt.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Room was clean and had everything I needed. Checked in late without any hassles
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,642 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.