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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky Hotel Room First of all when we arrived, the guy at the front desk was rude to my wife. Second issue was no mattress in the hideaway Bed for my son to sleep on. Third, the microwave was broken and fourth was the roo smelled like urine really bad!!!!!😠😠
Business response:
William, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Jesse, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
I recall a higher rating for the hotel when I found it on the site. I probably would not have stayed there had the rating been less than three (3), and it certainly deserves three or fewer points. The surroundings are noisy. I think this is a facility used byout-of-area construction workers. Stay elsewhere.
Business response:
John, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
The locationWorked good for us . Grab and go breakfast was slim but OK. Good size room.
Business response:
Diane, thank you for choosing to stay with us at Extended Stay America. We're glad to know our location was ideal for you and that you liked your spacious room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was clean and comfortable but the halls and stairway carpets were stained and certainly not vacuumed or swept during my five-night stay. The grab-and-go "breakfast" was minimal so I took advantage of having a fridge and microwave in the room to supplement it. Good coffee.
Business response:
Ann, thank you for choosing our hotel. We're glad to know you were impressed with your well-equipped room, but We apologize you were inconvenienced due to the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We also ensure you that we will share your feedback with our Brand Leaders, so they have the knowledge of our guests’ desires regarding our grab-and-go break... read more
I like the location of this property. I will stay here again.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with each and every aspect of our hotel and had a great time with us. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Business response:
Bruce, thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Mom and dad with doggie getting away for a day It was nice, reasonable, quiet, clean, well designed for our purpose, friendly, modest price, good area etc..
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you and your family again soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.