This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Apparently I had the last room, and the room smelled of cigarettes and the tv was broken.
Business response:
Taheim, thank you for posting a review of your visit. We apologize for the smoke smell you experienced in your room and for the issue you had with your TV. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our maintenance team, and they are identifying and fixing the problem you mentioned. We hope this unfortunate situation will not prevent you from staying with us... read more
Some of the rooms close to the road are noisy. Close to restaurants and shops, good neighborhood.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are glad to know you enjoyed our ideal location and had a nice stay. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Hotel stay was ok but we had no internet service the whole time we were there. Staff kept telling us it was being worked on. We could not print our much need boarding passes and the staff did not help accomodate us in any way with this matter.
Business response:
Thank you for sharing the specifics of your stay with us. Although you had an overall pleasant visit, we apologize for the service issues you experienced and for the disappointing stay you had. Your comments have pinpointed where we need to make improvements. Nothing is more important than your total satisfaction, and we hope we have the opportunity to prove it to you on your next visit. Thank you again for your candid feedback. Sincerely, Hotel Management
Very friendly and helpful staff
Business response:
Richard, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Needs a new refrigerator in the room.
Business response:
We appreciate you choosing to stay Extended Stay America. It's nice to know you had an enjoyable stay and liked some aspects of our hotel. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
All good great love can’t wait to do it again. I really enjoyed myself thanks .
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
My room didn't look like it had been cleaned, the carpet had something black all over it. I told the desk clerk and she said the assistant manager had cleaned the room, she must have left the blankets and etc. on the bed and forgot. She told me she would move me, I was stressed, with the trip driving all night in the rain and etc. Husband was in the hospitatl, I just wanted to get settled, so didn't change, she assured me the room had been cleaned. Was really a sweet girl. The carpet was really not clean at all.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issue you encountered and regret the inconvenience it caused. Our housekeeping team is adviced to inspect the room and take the necessary actions. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,642 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.