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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk person was polite and helpful. The room was clean but basic. Few amenities. Breakfast included was coffee or tea with granola bars or muffins (prepackaged). Reasonable value
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know were pleased with the exceptional service from our staff and found us to be a good value. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Shouldn't advertise as having breakfast, really doesn't.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time, but we're sorry for not meeting your expectation with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
cost a little high heater in room was noisy dogs barking
Business response:
Thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you mentioned. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Good overnight accommodations. A good place to just spend a night.
Business response:
Barbara, thank you for choosing Extended Stay America for your overnight stay. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I like the location. I didn't like the amenities. I didn't like having to go to the front desk every time i needed cookware. That was an inconvenience.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
Clean room, great area, affordable The location of the hotel is great, very close proximity to Target, Starbucks, and several other businesses within walking distance. I was sort of surprised they said there was no housekeeping unless you stayed seven days, but they still provided enough towels, and would bring more if you asked. The room was clean, layout was nice, and while I didn’t cook, the fridge and stove are a great addition in case you plan on cooking during your stay.
Business response:
Nicholas, thank you for your kind review of Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Nice affordable place close many attractions and airport.
Business response:
Thank you for reviewing your experience at Extended Stay America. It feels good to know you liked our affordable value and were impressed with the convenience of our location. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Good if know in advance what to expect Minimal service at a great price, everything you really need. The breakfast is hot coffee/tea and muffin/bars. The only concern is WiFi: it seems they prevent streaming and downloading to sell paid connection. I am not sure, what it creates more: revenue, or frustration?
Business response:
Thank you for choosing Extended Stay America for your getaway. We are delighted to know you liked our affordable price and that you had a great stay with us. However, we regret the issue with the wifi. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
I was in Pheonix for a conference at a nearby resort. For a four night stay this hotel was $1500 cheaper than the resort hotel. I stayed here and walked to the meeting. This hotel needs some updates and has an odor throughout. They do not clean your room and exchange towels while you are there which i liked . I could have exchanges towels or requested a bedding change if needed . Since I was by myself I am glad I stayed here and saved the money. If I had my family with i would have paid the extra for a nicer hotel.
Business response:
Jason, thank you for choosing our hotel. Although you had an overall pleasant time with us, we are sorry for the odor issue you encountered and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,619 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.