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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not much of a breaksfest
Business response:
Dear Charles, Thank you for reviewing your stay with us. We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience.We hope to have the privilege of hosting you again soon.Sincerely,Hotel Management
The room lacked trash can, no shower curtain, and refrigerator was not plugged in.
Business response:
Dear Jacy, We are sorry to hear about the issues you encountered during your stay. We strive to ensure that all rooms are equipped with the necessary amenities to create a comfortable experience. Your feedback is valuable, and we will address these concerns with our team to ensure that future guests have a more enjoyable stay. We appreciate your understanding and hope that you will consider staying with us again as we continue to improve our accommodations. Thank you again for your input.Sincerely,Hotel Management
Check in was fine. Agent was friendly and helpful. Once in the room, a VERY strong odor of air freshener was evident to a point of inducing headaches. Which makes me wonder what are they trying to mask. Room seemed cleaned, but seeing stained/mildewy office chair; bathroom cabinet door needing repair or repainting makes me feel that the room is unclean. We are here for one night so will put up with it. Maintenance issues are also evident. Security door latch is very loose and will likely break away if someone pushed on the d... read more
Business response:
Dear Michael, Thank you for staying with us and sharing your candid review. We are glad you had a pleasant arrival experience and appreciated our front desk staff. However, we apologize for the room fragrance being too overwhelming. Furthermore, please accept our apologies for any housekeeping oversights and maintenance concerns you outlined with the door lock and kitchen. Our team will be duly intimated about these aspects to ensure they are promptly addressed. We take your comments to heart and genuinely regret the impact ... read more
Smelly, dirty, noisy
Business response:
Dear Amy, We sincerely extend our apologies for the cleanliness concerns and the unwelcoming environment you encountered during your recent stay. It is truly a regret to learn that your experience did not meet our high standards. Furthermore, we are sorry for any noise issues you had. We take these matters very seriously, as guest comfort and satisfaction are our top priorities. We do value your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospi... read more
Big Zero The sheets were very itchy, no hot water , saw few bugs, don’t recommend this to anyone
Business response:
Dear Adrian, Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you experienced during your stay, particularly concerning the maintenance and housekeeping issues. Your observations have been noted, and we will address them with the appropriate urgency. We appreciate your bringing this to our attention and hope to have the opportunity to offer you a more seamless and enjoyable experience in the future.Sincerely,Hotel Management
I felt like the value was just not there. This was a … unique experience. First, the ladies I encountered at the desk were pleasant enough. Not much they could do about my complaints so I mostly kept them to myself until I checked out. I’m a woman traveling solo. My dad was having major surgery and I just needed a comfortable, quiet place to sleep for one night. That was definitely not my experience here. Upon arrival I was shocked at the smell. The bathroom reeked of cigarette smoke! The water was barely luke warm (highly d... read more
Business response:
Dear Cari, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility ... read more
Would Not Stay Again The shower handle came off an there was mold underneath it. The whole room smelled of smoke as well.
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize for the issue you encountered with the shower and for the room not meeting your expectations regarding cleanliness and comfort. It is our goal to ensure that every guest has a positive experience, and we are disheartened to hear that we fell short in this instance. We have taken your feedback seriously and have discussed it with the relevant team members. Appropriate measures are being implemented to prevent similar concerns in the future. We appreciat... read more
very poor condition...
Business response:
Dear Mikal,Thank you for sharing your thoughts. We’re sorry the condition of the property did not meet your expectations. Providing a well-maintained and comfortable environment is important, and it’s disappointing to know that this was not your experience. Your feedback is appreciated, and we will share it with our team and continue working to make necessary improvements. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Not Worth It We were unable to stay due to how unsanitary/unclean the room was. The bed was falling apart. The front desk person was very rude upon our arrival
Business response:
Dear Guest, Thank you for your valuable feedback. Our team is committed to delivering exceptional customer service and ensuring that all our guests experience pristine and comfortable accommodations. We sincerely apologize for falling short of this standard during your visit. We appreciate you bringing this to our attention, and we will address it promptly. Our goal is to provide every guest with a seamless and outstanding experience, and we sincerely hope you will consider visiting us again so we can demonstrate the level o... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.