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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They said they offered continental breakfast. I would not call it a continental breakfast. There was only a few items.
Business response:
DearMichael, Thank you for staying at our hotel and for taking the time to post a review. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
The room had dirty/damaged carpet, furniture & cabinets. The bed was and linens were clean & comfortable, but there was such a bad odor we needed to ask for an alternate room which the lady at the desk helped arrange after 2 nights into our stay. The stairwell was usually strong with cigarette smoke.
Business response:
Dear Robert, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Si... read more
Crack Pipe Paradise! You've been warned. This hotel was absolutely disgusting. Dirty, crowded, what looked like many homeless living in it. Drug paraphernalia in the courtyard. Guests straight up burning the crack pipe with lighters. I felt unsafe coming and going at night. The room was stained, abused, and noisy with broken down AC and fridge. NO utensils/plates/cookware was provided. Overall a gross experience.
Business response:
Dear William, We sincerely appreciate your feedback, as it is essential for us to understand our guests' experiences. We take any concerns seriously, especially those that do not align with our commitment to providing a safe and enjoyable environment. Please note that we have a strict policy prohibiting illegal activities on our premises. Following a thorough investigation, we have found no issues related to your concerns. Our team is dedicated to ensuring that all guests have a comfortable stay. Additionally, we have round-... read more
Bad place ever
Business response:
Dear Teklit,Thank you for sharing your feedback. It is disappointing to learn that your experience did not meet expectations. Guest satisfaction is a priority, and such feedback is essential to identifying areas for improvement. Please accept our apologies for any shortcomings during your stay, and we hope for an opportunity to provide a much better experience in the future.Sincerely, Hotel Management
The property was not clean, it was dark and gloomy. There was quite a few unsavory people hanging around the rear of the parking lot, and I witnessed possible drug activity. I felt so unsafe for my parents that I had them check out a day early. They also saw several roaches in the kitchen area of the room. Totally unacceptable.
Business response:
Dear Philip, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a betterstayin the future.Sincerely,Hotel Management
Very dirtyy
Business response:
Dear Austin, Thank you for your valuable feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.