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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty! The receptionist was very friendly and professional but the room was terrible! It smelled bad and the couch and chair were disgusting. I will not stay there again.
Business response:
Dear Almera, Thank you for sharing your experience with us. We appreciate your positive feedback about our front desk staff. Your words of encouragement are motivating and will encourage us to continue providing excellent service to all our guests. However, we apologize that your room did not meet your expectations. Maintaining a high standard of cleanliness and comfort is of utmost importance to us, and we are committed to addressing this promptly. We hope you will give us another try so we can provide you with a more posit... read more
Staff was very friendly and very accommodating. My vehicle was broken into and items stolen from it overnight. When I asked the staff to view their cameras of the parking lot I was informed they do not have cameras outside
Business response:
Dear Pat, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Smelled like weed everywhere. No one was ever at the desk. Hallways dingy and dark. Wont stay here again
Business response:
Dear Tawnya,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We understand how important a comfortable and clean environment is, and we're sorry that the condition of the hallways and the atmosphere did not meet your expectations. We take all guest concerns seriously and will address the cleanliness and service aspects mentioned. Please know that your experience is important to us, and we hope you will consider giving us another opportunity to provide you with a more pleasant ... read more
Microwave missing No cooking utensils No lamp shades on lights No pillows upon arrival Bugs in the tub
Business response:
Dear Fred, We deeply apologize for any disappointments you encountered during your stay. Your concerns are of the utmost importance to us, and we appreciate your input as it helps us identify areas where we can improve. To maintain cleanliness for all guests, we store the dishware at the front desk, and it can be delivered upon request. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.