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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pesimo Hotel para el Costo que tiene. EL lugar estaba sucio, los pasillos olian muy feo, y todos los dias de mi estancia nunca barrieron unas croquetas de perro que estaban tiradas, la habitacion tenia aroma a marihuana todo el tiempo, el "desayuno", eran solo barras de granola y un cafe malisimo. en resumen, no me volveria a hospedar en ese hotel.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Loud, under construction.
Business response:
Dear Ryan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Booked on Expedia, arrived to find lobby taped off, rug ripped up, main door blocked, yhen gound that they (Expedia hotel) had overbooked, so no room available. Spent hours (repeatedly made to wait, then fialog box closed) before I was granted a refund. Worst ever
Business response:
Dear Frank, Thank you for reaching out with your concerns. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Your feedback is of utmost importance to us, as it helps us identify areas where we can improve. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope you will return so that we can provide you with a better experience.Sincerely... read more
Not a good Extended Stay. Where do I start! When we arrived for check in we were told that our room reserved was no longer available. The reason was the guest before us had trashed the room. At that moment we should’ve walked out the door. The room seemed clean but noticed liquids like make up on the bathroom wall. During check in the lobby floor was being ripped out. We both got headaches from the dust that was in the air from the men shoveling up the old flooring. All night our room had a moldy smell coming from the ac/hea... read more
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as we never intend to fall short of our guests' expectations. We understand how vital a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. Your feedback will be shared with our team and utilized to drive future improvements. E... read more
An experience It was what we needed for little money. We did understand we get what we paid for but when what we paid for wasn't what we got it is a bit concerning. We paid for 6 adults. The room reserved was a 2 queen with a pull out bed. We were ok with this. When we got there, the 2 queens were fine although the pull out bed was very small. Once we pulled it out it was more the size of a twin bed as opposed to a full bed. 2 grown adults would not be able to sleep comfortably on the pull out. It would fine for 2 children t... read more
Business response:
DearBrittney, We are sincerely grateful for sharing your thoughts about your recent stay. It is great to know that your overall stay was enjoyable. However, we regret that your stay was not entirely flawless, and we apologize for the inconvenience caused. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with an excellent stay that meets and exceeds your expectations.Sincerely,HotelManagement
Instalaciones súper sucias , mal olor. Nos había un sofá cama terrible , sucio y mal oliente no regresaría ahy por nada
Business response:
Dear Hugo, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
No kitchen items available, floor dirty, only give items if asked for specifically. Pull out couch was broken, but they gave us a pull out bed at least. Room was ok but this location had a lot of homeless hanging about.
Business response:
Dear Rena, Thank you for providing your valuable feedback. We ensure our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are implementing corrective measures within the relevant departments to prevent similar occurrences. We look forward to the possibility of your return, allowing us the opportunity t... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.