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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tub was plugged and no dishes and no extra table chair. Phone was not working to call front desk.
Business response:
Dear Henrietta, Thank you for sharing your review and the details surrounding your recent visit. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we hope to have the opportunity to serve you better i... read more
Stayed here recently , They do not offer breakfast as its listed only Coffee . The rooms need to be updated , stained carpet , old allpiances . The hotel allows pets , so the floor i was on smelt like Pet Urine . Bed was clean , water in shower hot . Just not what im used to staying in. If your trying to save money on a stay , this is it .
Business response:
Dear ARTHUR, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Man... read more
There were roaches on the bed and in the bathroom. There was fight outside in the fenced area. Took 1 hour to check in because there was no staff, just one person to clean rooms and check in guests. We left and stayed at a different hotel. Very very dirty hotel!
Business response:
Dear Daniele, We are sorry to learn about the numerous issues you encountered during your visit. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
This place is not a place for a woman to stay by herself and I was by myself. This location seem more like a halfway house to me than a hotel more like a motel where you take prostitutes to don’t stay there run.
Business response:
Dear Kimberly, We are sincerely concerned to see your feedback, as it does not align with the experience we strive to provide for our guests. We maintain a strict policy against any illegal activities on our property and would appreciate the opportunity to understand your experience in more detail. Should you require further assistance, please do not hesitate to reach out to us at the hotel. Our organization is dedicated to restoring your trust and confidence, and we hope to serve you again in the future.Sincerely,Hotel Mana... read more
Filthy The mattress was filthy
Business response:
Dear James, Thank you for choosing to stay with us and for sharing your valuable feedback. We are dedicated to providing our guests with a comfortable experience; therefore, we regret that the mattress did not meet your expectations and sincerely apologize for any inconvenience this may have caused. Our front desk team is always available to address any concerns and enhance your comfort during your stay. We continuously strive to improve our accommodations, and we greatly appreciate your insights. We hope you will consider r... read more
The property was filthy. The entire building was soaked in marijuana stench. The mattress had blood stains on the side. My key card stopped working after 3 hours of checking in. The host couldn't find my reservation after check-in to try and fix my keycard. With out checking my ID just reactivated the card anyway. Terrible, disgusting place.
Business response:
Dear Jeffrey, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, along with exceptional service, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible... read more
Hallways, elevator, stairwells, etc very dirty. Wouldn’t hurt to run a vacuum over it. You definitely pay for what you get at this location.
Business response:
Dear Bradley, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Below expectation Dirty room with roaches allover the place. Poor customer service.
Business response:
Dear Guest, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
This place was extremely dirty, unsafe and I left within an hour of arriving.
Business response:
Dear Stacey, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.