Extended Stay America - Phoenix - Chandler

Ross Palmer 

on Expedia

11 years ago

unsatisfactory There was an apparent disconnect between Expedia and the hotel because when I got there they didn't have any rooms that satisfied my reservation. I ask for a non smoking with two double beds room. All they had was Smoking rooms with one queen bed. There was no way I could stay in a smoking room. I'm asking for a refund from Expedia. 

Anonymous 

on Expedia

11 years ago

Did not get the room I wanted I booked a non-smoking room however upon arrival they said they 'ran out' of non-smoking rooms. Your just not guaranteed they would reserve you room so you better be careful when booking on these sites. It smelled like a casino on the smoking room floor and the elevator. The location was good and the front desk was doing their best but wasn't able to help. 

Brenda 

on Expedia

11 years ago

Stay somewhere else The hotel is very rundown. The Floors in are room were very very dirty. I tried to clean them with soap and a paper towel and it was black grime! The microwave interior was a nice icky yellow. The Coffee pot was dirty. Light bulbs were burned out at some of the lamps. The carpet was stained and dirty. No maid service for two night stay. 

E. Gullixson 

on Expedia

11 years ago

Less Than Forty Winks This was my 2nd stay here. Satisfied with everything EXCEPT constant loud noise from room above, every night. I'm a sound sleeper and do NOT expect nor require silence, but this noise was loud, constant, late (to 2 or 3AM on average) and sleep disturbing. 

Anonymous 

on Expedia

11 years ago

Never did get checked in. Lady at desk trying to help but couldn't -ended up having to leave about 45 min after arriving-had to go find another room at 11:00 at night-not fun 

nycluxury 

on Expedia

11 years ago

TERRIBLE CUSTOMER SERVICE We will NEVER stay here again. The first time we stayed here, we didn't have a very good experience, as we were in a ground floor unit, right next to the stairs. We had to endure the noise of people going up/down the stairs and out the door, to smoke, every single night. We notified management this time around, requesting a top floor unit in advance. They refused to accomodate us, making it clear that they might have done so if we had booked directly with them. They offered their sister property dow... read more

AZ Visitor 2 

on Expedia

12 years ago

Wouldn't Stay Again I wouldn't stay here again. The place was run down and dirty. In one of our rooms we found someone's socks, a soda bottle, and snack wrappers in the room. The cleaning staff was observed sitting on a bed and watching TV in a room they were supposed to be cleaning. 

Sally 

on Expedia

12 years ago

Disappointing Stay The heating and cooling was not easy to control. The bathroom backed up and I called to for service and was told they would submit request. I had no idea when it would get taken care of. Night manager showed up with a plunger. I have bad allergies and felt very congested when I woke the next morning, as if the bedding was not clean. For an extended stay the set up was promising, but the quality was disappointing. It was my first time staying with them, don't know if it was just this location. 

Tossup42 

on Expedia

12 years ago

Management Problems As a senior on a tiny income I decided to stay at this hotel for economical reasons. I booked it months ago and called last week to confirm that i would be on the ground floor and checking in at 3pm. I got there at 3:15pm. I checked in but was then told that my room would not be ready until "about" 5pm. My son arrived and called the head office. They said that they would immediately call that location and get them to open another room straight away. The location manager was then contacted and she absolute... read more