Extended Stay America - Phoenix - Chandler

KIM 

on Expedia

10 years ago

HOTEL THAT LIES #1WHEN BOOKED ROOM IT WAS A SMOKING ROOM WITHIN THE LAST MONTH THEY WENT NON SMOKING THEY SHOULD OF EMIALED ME OR AT LEAST GAVE ME A DISCOUNT FOR MY INCONVIENCE. #2 THE FRIG WAS NOT CLEANED AND FULL OF ROTTEN PORK CHOPS #3 THEY ADVERTISE TO HAVE A MINI SUITE BUT THE ROOM WE HAD NOTHING AND YOU HAD TO ASK FOR IT AT A FEE 

Sgmesa 

on Expedia

11 years ago

Felt dirty Paid $70 should have paid around $49- hotel seemed dirty and muggy. Wanted to leave the window open but they was only a screen and the window went all the way up.. 

Anonymous 

on Expedia

11 years ago

Not a great experience First of all, make sure you know whether you are staying at Phoenix - Chandler or Phoenix - Chandler - E. Chandler location, which are 1 exit apart. Both are quite convenient from the airport. When I finally arrived at the correct location, they couldn't at first find my reservation, which had been confirmed earlier that day. When after several minutes of back and forth they finally found it, I was told there were only smoking rooms left. When I pressed, they said there was one non-smoking room, which ... read more

Sonja 

on Expedia

11 years ago

Horrible!!!! They didn't even have my room available upon check in. The whole hotel was full with no other option available. I was very disappointed!!! They ended up crediting me 25 hotel points. I was out a room for the night!!!! 

Healthy from not smoking 

on Expedia

11 years ago

Room had smoke smell I had requested a non-smoking room. The room and 3rd floor was smoking. When I checked in they said they had no other rooms. In the morning they said they had other rooms... They say Or_itz often confirms non-smoking when all they have left is smoking??? Beware of unhealthy environment. 

Anonymous 

on Expedia

11 years ago

Dirty, unfriendly, unprofessional! No one ever at the front desk. In order to request toilet paper, I had to call out for someone. The entire hotel smelled STRONG of smoking and pets. Very dirty. I can't imagine anyone saying a good word about this place AT ALL!!! Just a nightmare!!! 

Anonymous 

on Expedia

11 years ago

Not good I have nuthing good to say !!!!!!!!! Not a gin 

Tammy 

on Expedia

11 years ago

Overbooked and disappointed Overbooked and had to move hotels twice! Did receive vouchers! But had to constantly pack an repackage our belongings everyday! So couldn't really enjoy our time in Az! Expensive to not be able to enjoy! Felt robbed of our vacation! But I'm sure it's Because of the baseball season there! :( disappointed! 

Holley 

on Expedia

11 years ago

Holley and Perez Thomas When we got to the hotel, the clerk was missing for over 10 min. When she showed up she had a few cups in her hand and said " you need help. I told her that we had been waiting for over 10 min. She was upset at what we had said to her. When I ask for a room on the first floor she gave us a room on the third floor and the very end of the hall way. The breakfast was always empty ( coffee, muffins) and everything else.I had blood on my sheets and it was nasty. I was not bleeding and we slept on those she... read more