Extended Stay America - Phoenix - Chandler

Anonymous 

on Expedia

8 years ago

Need new mattress felt like sleeping on rubber. Room was clean 

tristam 

on Expedia

8 years ago

Terrible stay far away Terrible.......no ice machine no pool no room service...dirty underwear found under my bed gross asked for silverware never came had to go to front desk to get it. Will never stay again. 

Jessica 

on Expedia

8 years ago

Not worth it The room itself was clean and mostly comfortable. You could tell the mattress had seen better days and wasn't the best. If you are a light sleeper like myself, I would consider a different place. The compressor on both the AC unit and the refrigerator were loud and annoying enough to be disruptive. Also, the shower tub drain was clogged even after a maintenance service note stating they had unclogged it. The staff, while not necessarily unfriendly, were not friendly at all. They clearly acted like they wanted to... read more

Anonymous 

on Expedia

9 years ago

Avoid at all costs! Do not stay here! It's the middle of summer. The temperatures outside are well over 100 degrees. The air conditioning is so old it does not work. The first room we had the AC was blowing out hot air even though it was set on High and at the lowest temperature, 60 degrees. You could not feel the air blowing more than 2 ft from the unit. I requested to change rooms. The next room we received seemed a little better so we left the hotel for a few hours. When we returned the room was hot. Again we left the AC ... read more

Thu 

on Expedia

9 years ago

Fantastic location, worst hotel ever. We have stayed at many hotels in this price range and this was by far the worst! Key did not work, room was not ready, roaches, no cleaning for the 4 days we were there and the continental breakfast was a joke! Same muffins all week, only coffee (no milk or juice) and the fruit we had were mushed and rotted. They call it a "grab and go" free continental breakfast, which means it's a small table by the door so you grab and go on your way, no designated eating area. 

Anonymous 

on Expedia

9 years ago

Hotel in Chandler Our experience was disappointing. I am sending a separate letter asking for a partial refund. 

Warren E. 

on Expedia

9 years ago

Look for other options if available. Discovered dried French fries under edge of one bed on day 3, next to a carpet stain. Looked under bed and saw two empty cups as well. Shower curtain was hung an inch or two too low; several strands of hair were on the bottom of it. Mattress pad was missing from one bed. Beds consist of a mattress placed on a hardwood frame. Not comfortable and made noise every time that I moved. Breakfast was too basic. Apples and oranges, granola bars, wrapped muffins, a bun, oatmeal packets and coffee ... read more

ROBERT 

on Expedia

9 years ago

Terible signage and poor maintenance Maintenance issues all over the place. Breakfast was poor. Signage at the street entrance is very small and hidden and hard to read. Couldn't find the hotel. 

Tina 

on Expedia

9 years ago

Disappointing I reserved a King suite through Expedia, however, they put me in a Queen for the 1st 3 nights and told me that was all they had available. I asked about getting partial refund, and they told me it would need to come from Expedia. I would like to be contacted by an Expedia representative to discuss this, as I was very disappointed and I have booked a lot of my travels through Expedia in the last year. I also do not believe that I have been given full credit for the points that I should have earned.