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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn’t check in because nobody was on front desk when I arrived
Business response:
Kazumi, thank you for your valuable feedback. We regret to learn that our front desk staff member was not available upon your arrival. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will return on your next visit to the area. Sincerely, Hotel Management
i cannot believe I paid as much as I did for this one night in such a dirty hotel. Stove was broken, ironing board was broken in half, iron did not work, hour later they found replacement ironing board, but no cover for it, that came much later...too late to iron before dinner. Holes in walls, stains in carpet, paint peeling from walls. Crowd of people hanging out in front of hotel entrance smoking. I would never stay here again for this price.
Business response:
Kevin, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
Dirty rooms , old furniture and damaged , hair all over the bed sheets . No cleaning the room unless you stay for 8 days . The dirty towels you have to take it to the lobby so they can wash them , they ask for a 200 dlls deposit to check in . If not they ask you to cancel the room , bad experience since check in . Not recommended at all.
Business response:
Thank you for your feedback! We use feedback such as this to work on making guest stays more enjoyable in the future.
I didn't like the fact that it was hidden. The staff was rude & very unprofessional. The tv in the room was not in working order. No one came to check on it. The shower was leaking water & i let the staff know but no one ever showed up to look at it. By morning the whole restroom soaked by the running water. Deposit was not refunded when they said it would be or we werent even given an apology for the way we were mistreated. They didnt offer to make things right. I would never stay there again.
Business response:
Cynthia, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
It sucks. Room was to noisy.
Business response:
Juan, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.