Extended Stay America - Phoenix - Chandler

Business response:

Dear Kenneth, We extend our gratitude for taking the time to provide us with your review. It is with great delight that we acknowledge your positive experience with our services. We eagerly anticipate the opportunity to welcome you back to Extended Stay America in the near future.Sincerely,Hotel Management 

Business response:

Dear Renee, We appreciate your high rating and are glad that you had an overall pleasant stay with us. However, we regret that we may have overlooked certain issues in preparing your room, and we sincerely apologize for any inconvenience. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Redy, Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest! We continuously aim to improve our services and property to enhance our guests' experiences. Your feedback is invaluable to us as it guides our efforts in maintaining and elevating the quality of our hospitality. It was our pleasure to host y... read more