This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service Na
Business response:
Gabriel, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Extended Stay America look forward to having you back soon. Sincerely, Hotel Management
Good Value, Okay Stay Got a very good rate through Hotels.com compared to similar hotels in the area. The hotel and room doesn't smell clean and fresh even after I sprayed air freshener liberally. The mattress was uncomfortable and I didn't feel rested my whole time there. I liked the mini kitchen but unknown how well it's cleaned since there was fruit in the fridge and empty grocery store & restaurant bags in the cabinets. Poor selection of cable channels. Most of the staff showed satisfactory friendliness. I would only sta... read more
Business response:
David, thank you for the feedback. We are happy you liked our friendly staff and affordable value we offer. However, we are sorry for the issues you encountered with the odor and cleanliness in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We value your feedback regarding the discomfort of the bed and have taken a note of it. We hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
I like the small kitchen in each unit. The free breakfast, though, is too simple.
Business response:
Michael, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our tasty breakfast and the kitchenette. We look forward to welcoming you back soon! Sincerely, Hotel Management
The walls were really thin, I could hear every door close and open and hear noises from the floor above me which made it hard to sleep.
Business response:
Thank you for your review. We apologize for the noise you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
No gym, dormitory type room.
Business response:
Thank you for choosing our hotel. We are sorry for your disappointment with your room. We also understand that you were expecting a gym, and we regret your disappointment. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
It’s was nice to stay for a couple days. My only thing every time we came back to our room it smelled so bad of old man Cologne. we couldn’t understand why it was weird.
Business response:
Hailey, thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the odor you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.