Extended Stay America - Phoenix - Mesa

Business response:

Lashann, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

You put a smile on a lot of faces around here with your kind words about our front desk team. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's nice to hear they made a positive difference. We appreciate you as a valued guest and hope you will stay with us at the Extended Stay America when your travels bring you to the area. Thank you for sharing your review. Sincerely, Hotel Management 

Business response:

Charles, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We are happy to know you and your furry friend had a pleasant time while you were here. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Paul, thank you for reviewing your experience at Extended Stay America. We are thrilled to have surpassed your expectations for a great stay. Your praises about our courteous associates and spotless property are a pleasure to read. We are grateful for your comments and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management 

Business response:

We are pleased you chose Extended Stay America for your recent stay. It is nice to see you had a great time with us and that you liked our clean towels as well as our courteous associates. We appreciate you sharing your feedback and love knowing you will return soon. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and that our prime location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Carl, thank you for your kind review. We work hard to make sure our guests have a comfortable stay with us. We are pleased that your experience was positive and that you found us to be a great value. We appreciate all of your feedback, and we hope to see you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are pleased that you had an overall satisfactory stay at Extended Stay America. However, we are sorry that your room was not cleaned to the level it should have been, and for the unsatisfactory response you received from our staff to your request. We value your feedback and will use it to ensure we are more consistent in our service levels. We want every guest to have a seamless visit, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management