Extended Stay America - Phoenix - Mesa

Business response:

Breanna, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you enjoyed your stay, and it was nice to see you extended your time with us. It gives us great pleasure to know that you continued your stay, as you had a really comfortable experience. We are happy to accommodate you and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Laura, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are happy you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issue you had in your bathroom and that we were unable to resolve it in a timely manner. Your feedback will be discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Kevin, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ranae, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jennifer, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management