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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs a major upgrade This hotel needs some major updating. The bathroom is outdated and the shower head barely worked. The sheets were low quality and scratchy. There were holes in the carpet in the hallway. Not worth it for the money.
Business response:
Dear Guest, Thank you for taking the time to post your review. We regret that your experience fell short of expectations. Your feedback is invaluable, and we're taking immediate steps to address the issues you've highlighted. Renovations are underway to update our facilities, including bathroom upgrades and carpet repairs. We're also reviewing our linen quality to ensure a comfortable stay for all guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and provide a vastly improved ... read more
Bed comfortable and room clean. Night staff was rude when I asked for repair to a tub faucet that wouldn’t turn off. Upon returning at noon, the day manager and front desk came to check it out and gave me a different room very cheerfully. Made this a great experience.
I did not like that we could only use one entrance into the building. I did not like that there was limited parking in the front. I parked in the back and could not enter through the side doors and I had to carry my luggage all the way around the building. The lighting was not as lit too and I feared I might get mugged. But the rooms were nice, quiet, and the beds/pillows were heavenly. The atmosphere was pleasant, the smell was fresh as I stepped into my room. A cleaning lady checked on us in the morning, and she was not an... read more
Business response:
Dear Martina, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. However, we are sorry for the discomfort caused upon arrival and will work on the mentioned areas to improve the experience for the guests. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Poor all around Upon arrival getting into the building was a little tricky. But check in was smooth and easy. The cleanliness of the room we stayed in was poor. Hair in the shower, pee on the bottom of the toilet. Overall old/outdated feeling to the room. Poorly decorated. However the AC/heater worked and the bed was comfortable. There listing states they have a breakfast but it’s just coffee, muffins, and oatmeal. A poor excuse for a breakfast. We ended up having to go out and get something. By the time we got down there th... read more
Business response:
Dear Aubrey, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues in your room and the disappointment with our breakfast offerings. This falls below our standard, and we will address it internally. We appreciate your positive remarks about the smooth check-in process, comfortable bed, and functioning AC. Your insights are invaluable, and we hope you will reconsider, providing us with another opportunity to deliver a more enjoyable stay in the future.Sincerely,Hotel Management
Muy bien El ligar limpio céntrico cómodo
Business response:
Dear Cinthia, We appreciate your generous compliments about our central location and well-maintained accommodations! We are delighted you had an excellent stay at Extended Stay America. Thank you for this fantastic review, and we hope to welcome you again soon.Sincerely,Hotel Management
Convenience stores nearby
Love it
Business response:
Dear Brandon, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a lovely stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 4.3 star rating with 1,120 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.