Extended Stay America - Phoenix - Mesa

Business response:

Dear Brandon, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a lovely stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management 

Business response:

Dear Julie, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to ho... read more

Business response:

Dear Gwendolyn, Thank you for your thoughtful feedback! We're delighted to see that you enjoyed our immaculate and relaxing accommodations. It's also a pleasure to read that you appreciated the convenience of having a kitchenette facility, whether for a long or short stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America for another enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Aldwin, Thank you for your recent stay with us and for taking the time to review our hotel. Our team works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit.We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management