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Extended Stay America - Phoenix - Mesa
- Hotels
- Mesa, AZ
About this business
Location details
455 W. Baseline Rd., Mesa, AZ, 85210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large room with small kitchen. Kitchen supplies must be ordered through front desk. Hotel does not have ice. Coffee is only available in the morning. Mattress was average. Staff was friendly, but sometimes hard to get a hold of. Room was clean, and the area felt fairly safe. Large TV was nice.
Business response:
Dear Carolyn, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip. However, we apologize for any inconvenience caused during your time with us. Our front desk team is always there to help you make your trip better. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management
Needs a major upgrade This hotel needs some major updating. The bathroom is outdated and the shower head barely worked. The sheets were low quality and scratchy. There were holes in the carpet in the hallway. Not worth it for the money.
Business response:
Dear Guest, Thank you for taking the time to post your review. We regret that your experience fell short of expectations. Your feedback is invaluable, and we're taking immediate steps to address the issues you've highlighted. Renovations are underway to update our facilities, including bathroom upgrades and carpet repairs. We're also reviewing our linen quality to ensure a comfortable stay for all guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and provide a vastly improved ... read more
Bed comfortable and room clean. Night staff was rude when I asked for repair to a tub faucet that wouldn’t turn off. Upon returning at noon, the day manager and front desk came to check it out and gave me a different room very cheerfully. Made this a great experience.
I did not like that we could only use one entrance into the building. I did not like that there was limited parking in the front. I parked in the back and could not enter through the side doors and I had to carry my luggage all the way around the building. The lighting was not as lit too and I feared I might get mugged. But the rooms were nice, quiet, and the beds/pillows were heavenly. The atmosphere was pleasant, the smell was fresh as I stepped into my room. A cleaning lady checked on us in the morning, and she was not an... read more
Business response:
Dear Martina, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. However, we are sorry for the discomfort caused upon arrival and will work on the mentioned areas to improve the experience for the guests. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Mesa
How is Extended Stay America - Phoenix - Mesa rated?
Extended Stay America - Phoenix - Mesa has a 3.3 star rating with 2,034 reviews.
When is Extended Stay America - Phoenix - Mesa open?
Extended Stay America - Phoenix - Mesa is open now. It will close tomorrow at 12:00 a.m.