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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Check in staff was not welcoming or friendly but day staff was great. The full kitchen was not stocked with dishes, silverware, pots/pans, etc. so had to go down to pick up and the pot needed to be thrown away. Our dishwasher was broken. They offered to replace with another one but didn't want to go through the hastle. Free breakfast was individually wrapped muffins, granola bars, and coffee. Felt like a homeless shelter so not real family friendly.
Business response:
Cheri, thank you for being our guest. We are sorry you did not experience best from some of our associates and were disappointed with our grab-and-go breakfast offerings. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Also, we will share your feedback with regards to our breakfast with the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sandra, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Veronica, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Scott, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Wow - Thomas, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great customer service Great customer service at front desk . quick and efficient
Business response:
Thanks for choosing Extended Stay America for your stay. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
My only complaint was that the free wifi was horrible.
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased your stay with us was enjoyable. However, we are sorry for the issues you experienced with our internet connectivity and have informed our service provider for a quick review. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Hotel agradable y amplias habitaciones Las habitaciones muy amplias y comodas, solo que falta un poco de limpieza en general y mantenimiento al mobiliario, ya que todos los muebles lucen un poco viejos y maltratados aunque cumplen con su funcion. Lo que si definitivamente no funcionaba era la campana y el lavavajillas de la cocineta. En cuanto al desayuno en la pagina lo manejan como desayuno completo y realmente solo es desayuno muy pobre, solo café, muffins, barras de granola, sobres de avena para que los lleves a la habit... read more
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you liked the spaciousness of your room. With that said, we are sorry we missed meeting some of your expectations. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.2 star rating with 1,555 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.