Extended Stay America - Phoenix - Midtown

Business response:

Natalie, thank you for being our guest at Extended Stay America. We are glad to know you liked our ideal location and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and were especially impressed by the service provided by our courteous staff. We will be sure to share your compliments with the associate you mentioned for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

John, thank you for staying with us and for leaving a review. It is a pleasure to know you liked our courteous service and that our ideal location was the highlight of your stay. Thanks once more for choosing Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Rina, we appreciate you taking the time to evaluate your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you encountered in your room while here. Your feedback is shared with the housekeeping team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management