Extended Stay America - Phoenix - Midtown

Business response:

Frank, thank you for being our guest. We are happy to know you liked our location and had a good time here. However, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Kerri, thank you for the five-star rating. It is so good to see your stay with us was comfortable and that you loved our hospitality. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you liked our your room and that our location was perfect for your needs. Thank you again for taking time to review your stay. We hope to welcome you and your family back soon! Sincerely, Hotel Management 

Business response:

Christopher, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Tammy, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. Thanks so much for recommending Extended Stay America to future guests, and we hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Jeffrey, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Kathryn, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and found us to be a great value in the area. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management