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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh Don’t know who to blame, it’s either Hotels.com or the hotel. Our reservation could not be found, we were told to wait for a general manager while all the other guests came first. Unfortunately, we had plans and had to leave after we personally took care of the error. Because of the error, I was forced to change in the parking lot and I had to bring along my family. My family was not able to rest after driving and they had no where to go because we were not able to check in. The front desk did make it up with an upgrade,... read more
Business response:
Jessica, thank you for sharing your review. We are sorry our service levels did not meet your expectations. Please accept our apologies for the inconvenience this caused and be assured we will take steps to prevent such mistakes in the future. We hope you and your family will give us another opportunity to provide you with the outstanding service and hospitality you should always receive from our hotel. Sincerely, Hotel Management
Just ok What can I say, it's a cheap motel that served its purpose of a bed, shower, and toilet. There were stains on the ceiling, not sure from what. Bathtub was very odd, very slanted and misshapen. There were only 3 towels for 2 people (1 having to be used to step out of the shower with). Bed was comfortable enough for a 2 night stay.
Business response:
Nikki, thanks for staying at our hotel. We are happy to read you had found us to be affordable and that you had an on overall nice stay. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We have taken a note of your concerns and will use it to make sure we are more consistent in meeting the standards you expect from us. On behalf of our team, please visit us again and let us make it up to you. Sincerely, Hotel Management
Great location for a great price The place is clean and kept in good order. Its central location was perfect
Business response:
Bobby, thanks for the wonderful feedback. We are glad to read you were benefited with our convenient location and that you found us to be a great value. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Outstanding bed! My stay was excellent. The hotel was clean and the room was perfect. My only complaints are the rude female employee I dealt with initially and having to pay for the internet.
Business response:
Daniel, thanks for choosing to stay at Extended Stay America. We are glad to know your visit with us was enjoyable and that you were impressed with your clean room. That being said, we are sorry for one of our associates not very welcoming to you. We have shared your feedback with our staff and will use it as a training tool to improve our performance moving forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Hotel was close to restaurants and the train station. All in walking distance
Business response:
Thanks so much for choosing Extended Stay America. It's so nice to know that we met all of your expectations, and that you were especially happy with our convenient location. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Budget hotel for budget price. Everything was as expected.
Business response:
Colleen, thank you for your review. We are glad to read you liked our convenient location and the spaciousness of your room. That being said, we are sorry for the issues you experienced with your room. We have shared your feedback with our maintenance team to check and fix it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Adequate Just needed overnight befire fl ight next morning. Room was fine, everything basic. Wifi was awful.
Business response:
Robert, thanks for your overnight stay at Extended Stay America. We are glad to read you had a relaxing time here and that you liked your well-equipped room. In regard to wifi, we have followed up with our Engineering team to address and correct the issues for future guests experiences. We hope you will consider returning to our hotel the next time you are in area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,707 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.