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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are filthy and bathrooms have burns on toilet seats .no hot water
Bad hotel Horrible place never staying here again
NOT ONE OF THE BEST I HAVE STAYED IN !! there were no cups in the room but could be asked for at reception. I could not locate the TV remote and could not get any HOT WATER from any of the 3 fawcetts. NOT GOOD.
Unsanitary No hot water no water pressure didn’t care. Had many problems with reservations.
The lady at the front was nice but the area is scary. The rooms and the entire hotel smelled like smoke. The mattress was old and the pull out couch was not good. We had to trade towels to get new towels. We had a reservation for 4 but only gave us 2 towels at a time. This meant only 2 of us could shower at a time. And had to wait for the change of towels because we were advised the towels weren’t washed yet.
I woke to roaches in the bathroom. Told the staff and left. I know they couldn't give a refund because i went through a third party.
Business response:
Dear Christian, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the disruption you encountered and understand the inconvenience it may have caused. Please be assured that we are committed to preventing the entry of pests and have implemented regular pest control services through our professional provider. However, we will address your concerns with them promptly to ensure that similar issues do not arise in the future. Furthermore, if your reservations were made through a thir... read more
Easy and quick to check in. Our room was clean with already roommates with antennas. The exits, made it harder for us to get access to our vehicles. As all exit doors were alarmed. Not very thrilling to stay at, but something to sleep in for a quick revive.... if your ok with the little roommates.
Business response:
Dear Nicole, Thank you for your feedback. We’re glad the check-in process was smooth and that your room was clean upon arrival. However, we regret that access to your vehicle and the presence of pests affected your overall comfort. Your comments will be shared with our team to help address these concerns. We appreciate you choosing to stay with us and hope any future visit offers a more comfortable and hassle-free experience. Sincerely, Hotel Management
Homeless people sitting outside at all hours of night, felt unsafe.Bed was squeaking. Shower had stains on the floor I was scared to use it. Smelled badly of dogs and dogs barking loudly at all hours. Won’t be back but staff was nice.
Business response:
Dear Breanna, Thank you for your feedback. While we’re glad to know the staff left a positive impression, we regret that other aspects of your stay were uncomfortable. Concerns about safety, cleanliness, noise, and the overall condition of the room are important and will be shared with the appropriate teams. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Your experience helps guide improvements, and we appreciate you taking the time to share it. We hope fut... read more
Gross Was not happy that the room had cockaroaches everywhere, the floors were dirty. No phone in the room, the tv remotes did not work. Had my dad at close by hospital and this hotel was close Ibwas so tired otherwise I would have not stayed. I booked it based on some of the good reviews and pictures i saw. Pictures online are nothing like what I saw in person. I would not stay there again! Tried uploading pictures I took but app would not let me.
Business response:
Dear Gabby, Thank you for your feedback. We sincerely regret that your experience did not align with your expectations and that the condition of the room did not accurately reflect the portrayal presented online. Please be assured that your concerns are being taken seriously and will be communicated to the relevant teams. We recognize the importance of comfort, particularly during challenging times, and we apologize for any disappointment this may have caused. We also wish your father a swift recovery and good health. Sincer... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.