Extended Stay America - Phoenix - Scottsdale

Business response:

Thomas, thank you for being our guest. We are pleased to know you liked our location as well as our grab-and-go breakfast. However, we are sorry for the issue you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Lisa, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review of the Extended Stay America. It’s great to see you were impressed with the great service delivered by Vanessa and that you had a nice time with us. Your kind compliments will be shared with her for doing an excellent job. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thanks so much for your review of Extended Stay America. We are delighted to know you were impressed with your accommodations and that you all had a nice time with us. We appreciate your kind comments. Please come and see us again soon! Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. Thanks for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We take quality service very serious, and we strive to exceed our guests’ expectations on every visit. We are sorry we kept you from experiencing a fantastic stay and hope you will accept our apologies. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We would love for you to come back to enjoy our hospitality and a much better stay! Sincerely, Hotel Management 

Business response:

TIna, thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us and that you also enjoyed the comfort of your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management