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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel in good location for restaurtants. Hotel suited our needs. The staff were helpfull. The premisses were dated and in need of refurbishment. We stayed 10 days and the bed linen was changed only on the 7th day of our stay, that was a downer. We had to ask for clean towels.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to read you were impressed with our convenient location and courteous associates, but we are sorry that we missed meeting some of your expectations. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already bee... read more
Great stay ! The hotel was clean staff was friendly and attentive the room was like a small one bedroom studio had a stove fridge and sink updated bathroom and a desk along with a small couch also in a great location close to restaurants and shopping centers also buses if not driving great walking area as well
Business response:
Krystal, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service as well as well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good big rooms, need better maintenance The hotel is good for a night or two stay. Needs to be cleaned and maintained better. I saw the closet had so much dust and what looked like dry wall or concrete dust on the floor of the closet. The room had a dingy smell. Maybe the hotel can invest in some air freshener. On the plus side, the room is bigger than expected. Has a full kitchen, fridge, a nice work table and a good sized wash and bathroom.
Business response:
Thank you for taking the time to share your feedback. Although you liked some of the aspects of your stay, we are sorry we didn’t lived up to your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Hotel is tired. Location was good for me. Liked having the kitchen. But hotel is tired. Musty smells. Damp. Dark. Old furnishings and bedding. Tap in bathroom dripped incessantly. When i checked in pile of cut up towels catching drips. Guess they forgot to remove them. Grab & go breakfast = granola bars + mini muffins.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. That being said, we are sorry for not meeting your expectations and regard the inconvenience it caused. Your feedback will be shared with the appropriate individuals in an effort to improve our facilities. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon. Sincerely, Hotel Management
Não me hospedarei novamente nesse hotel. PRÓS - Estacionamento e wi-fi. CONTRAS - Recepcionista da noite péssimo, nem boa noite e nem uma palavra, somente pediu o ID e o cartão de crédito e devolveu com a chave da porta. Limpeza somente 1 vez por semana. A cama para terceiro hospede era sofa cama lastimável. Cama de casal, roupas de cama e travesseiros ruins. Café fraco. Carpetes sujos. Piscina e churrasqueira sujas.
Business response:
Marcelo, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Workshop event Staff was pleasant and helpful. My time was spent so much at the event, all day and night, that I basically just slept there, which was fine for me. Nothing disturbed my sleep, and I had everything that I needed
Business response:
Richard, thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Comforter was dirty and had hair all over it. Room smelled like smoke even tho it said smoke free room
Business response:
Thank you for providing us with details about your stay. We are sorry for the cleanliness and smoke issue you encountered and the inconvenience it caused. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We hope you consider staying with us again soon! Sincerely, Hotel Management
Local hit me in Scottsdale Room smelled funky, a.c. unit very loud, carpet stained, windows dirty, ok experience for work rest occasions.
Business response:
Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the issues you encountered while being here and regret the inconvenience it caused. Your concerns have been shared with the respective teams in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Business response:
Chris, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.