This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel The room was fine, except that it smelled like cigarette smoke. The first room was next door to some folks who had their TV up to 90 decobles, so I requested to be moved.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the smoke odor in your room and the noise issues from another guest. We are sorry for this issue, but are happy to read that we provided you with another room. As well, our hotel previously had smoking rooms before our renovation, and we are working hard to remove the odor from our rooms permanently. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to o... read more
Extended Stay just ok Bed severely hard. Clean, just passed. morning coffee but rolls gone.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your bed was not soft enough and that when you passed by the grab-and-go breakfast we were out of muffins. I will work with my staff to ensure that we are properly restocking the breakfast items. As well, I will share your feedback on your bed with our upper management team. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose ... read more
Great It was nice.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was so enjoyable. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
good price needs better service. Service was ok. 1 women in particular at the front desk Saturday A.M.was little rude and not very professional. Hotel was well kept only thing is that front desk incident left a bad image.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our hotel to be such a great value; however, I am disheartened that our front desk staff left a bad impression. I will review our customer service standards with my team to ensure that your experience is not repeated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great staff. Good room for your buck. Hotel staff was super friendly and very helpful. Room was nice. Pool and got tub were nice also.
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that our staff was so friendly and helpful, and that you enjoyed your room and our amenities. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Clean room, but not what was advertised on website Room was clean. The hallway stunk of wet cigarettes, as if someone was smoking and putting them out in water, even though this is a recent 'non-smoking' property. There were no dishes, utensils, pots or pans in this room, nor was there a coffee maker, however coffee was available in the lobby. This trip was predicated by a recent surgery and was chosen due to the amenities that were to be available and its location to the facility.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.