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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all I enjoyed the stay not the best but it could of been better.
Business response:
Thank you for taking the time to share your nice review about your stay at Extended Stay America - Phoenix - Scottsdale. We are pleased you enjoyed your overall time with us and that our facilities and service were to your satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
golfers hotel it's was okay all around . Fairly priced good location. Breakfast was weak, rooms outdated .
Business response:
Thank you for sharing a feedback about your stay with us. We are glad your overall experience was enjoyable and that you liked our convenient location. We also appreciate your observations and regret any inconvenience caused. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Love this hotel!! Loved this hotel it was very clean and very organized and loved the stuff super nice and courteous and nice about everything
Business response:
Jose, it was a pleasure to have you as our guest at Extended Stay America - Phoenix – Scottsdale. We are glad to read you liked our clean facilities and the outstanding service provided by our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Business response:
Roy, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Phoenix – Scottsdale. Sincerely, General Manager
Stayed on a Sunday and there was an abundance of trash overflowing the garbage receptacles. Front desk staff unavailable at times.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered and for failing to solve this in a manner that would have given you a better opinion of us. We are already taking steps to ensure oversights such as this do not happen again. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Carlos in PHX Room was OK. Bedding had not been changed from previous guest, sand in bed. Asked why housekeeping didn't clean room. They don't clean rooms on a multi night stay. No trash emptied, no new sheets or towels.
Business response:
Charles, thank you for evaluating your stay. Although your overall visit was good, I am sorry for the inconvenience you experienced with the cleanliness issue and our hotel policy. It is never our intention to let you down on your expectations. We are happy to provide housekeeping service to all our guest on request at a minimal fee, so as fresh towels and linens may be exchanged at the front desk anytime and complimentary. I have shared your feedback with my team to ensure we provide much better service going forward. We ho... read more
The hotel was clean but we would not stay there again. Unless you stay at least 7 days they do not clean your room. The rooms are bare minimum. There was only one towel and one plastic cup. We called right away for more towels and received them . But our friends requested more towels and it took 4 hours even if they went to get them at the desk it was still going to be 4 hours. Not so great on service.
Business response:
Brian, thank you for choosing to stay at Extended Stay America - Phoenix – Scottsdale. It's good to know you enjoyed your overall stay. However, I am sorry we fell short in meeting your needs and expectations and we regret the inconvenience it caused. I have shared your concerns with my entire team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Overall I would recommend this hotel It would have been helpful if the sheets and pillows for the pull out couch were in the room. We didn't receive pillows when we went down to the front desk and we were too tired to make another trip.
Business response:
Ann, thank you for taking the time to write a review of Extended Stay America Phoenix – Scottsdale. We are pleased that you enjoyed most of your stay with us. I appreciate your feedback regarding areas where we can improve. Thanks for recommending us, and we hope to have the pleasure of hosting all your future visits. Sincerely, General Manager
No breakfast! Free breakfast they advertised is coffee and granola bars. A big disappointment that required a change in scheduling.
Business response:
David, thank you for your review, and it's nice to know you enjoyed your overall time with us. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to this. We're pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Safe travels. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,586 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.