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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great price and pleasant stay I booked online for a 2 bed room. Apparently there was a problem with the reservation and when I arrived there were no more 2 bed rooms. We were comp'd a second room and the desk clerk went out of her way to make sure the rooms were next door to each other.
Business response:
The feedback provided in your review is much appreciated. Is satisfying to know our staff was able to resolve the reservation issue and made sure you were well accommodated. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Yes Thanks for your business !
Nice stay Front desk office was very nice and made me feel very welcome. The back entrance to the hotel had a bad smell - possibly pets. We did appreciate the size of the room with the kitchenette for the price.
Business response:
Our staff appreciates your wonderful remarks. We appreciate you letting us know about the smell in the hallway back entrance. Sorry for this issue and I will make sure that area is regularly checked and cleaned. Thankfully you enjoyed the space of the room and our fully equipped kitchen for the price you paid to room with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The guy who checked me in was efficient and helpful. The girl who checked me in and out the third night had no personality and appeared to be putting a lot of effort into doing her job, gave the impression she couldn't care less if I was there or not. She clearly doesn't know the meaning of "customer service" as it relates to the hotel industry.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we did not provide you with consistent service. In response to your feedback, I will work with our staff to ensure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 1,027 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.